KW KELLY WATTERLIN

ad2og7@r.postjobfree.com 208-***-**** Nampa, ID 83686

PROFESSIONAL

SUMMARY

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS Active Listening

Account Management

Microsoft Excel

Credit Card Payment

Processing

Microsoft Word

Retail Sales Customer Service

Staff Training

Managing Multiple Tasks

POS Systems Expertise

Typing Proficiency

Call Center Operations

Conflict Resolution

Multi-Line Phone Talent

WORK HISTORY Customer Service Representative Alaska Airlines - 07/2017 - CURRENT Boise, ID

Handled customer inquiries and suggestions courteously and professionally.

Answered constant flow of customer calls with minimal wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Offered advice and assistance to customers, paying attention to special needs or wants.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Utilized customer service software to manage interactions and track customer satisfaction.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Floor Supervisor Gordmans - Nampa, ID 10/2011 - 04/2015 Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives. Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers. EDUCATION Skyview High School, Nampa, ID 06/1998

High School Diploma

LANGUAGES Spanish

Native or Bilingual

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