General Manager Customer Service

KEVIN WEAVER

***********@*****.*** 817-***-**** Hot Springs Village, AR 71909

GENERAL MANAGER – AUTOMOTIVE SERVICES

Trusted and insightful automotive service manager with over 30 years of experience in the industry.

Recruiting and Hiring - Exceptional Customer Service – People Focused

J.W. Enterprises Auto Services – Lake Worth, TX Aug 2005–Aug 2023 General Manager

•Created and posted job ads for auto service technicians via external job sites

•Sourced applications to identity viable candidates

•Coordinated interviews with qualified applicants

•Compiled feedback after interviews and discussed compensation for prospective hires with owner

•Trained assistant manager on best practices regarding recruiting and hiring procedures

Jerry’s Chevrolet- Weatherford, Tx June 2004-July 2005

Service Advisor

•Greeted customers, scheduled service appointments, and obtained all vehicle information

•Explained the services requested and documented any customer’s concerns

•Coordinated any needed transportation for the customer (car rental or shuttle)

•Initiated the service process and conveyed to the customer any manufacturer or preventative maintenance services needed

•Handled any concerns the customer might have, explained all services performed, and promoted using the dealership in the future.

Texas Auto Painting and Collision March 2003 – May 2004 Assistant Shop Manager/Service Advisor

•Greeted customers, obtained vehicle information, scheduled all painting ª Examined vehicles for body work and any additional repairs

•Handled the complete painting and repair process from initiation to completion

•Performed vehicle inspection and quality control after completion of all work

•Explained all services performed to the customer and addressed any concerns or problems

Summary of Qualifications:

•Well-known reputation and customer following for conducting business with integrity and honesty

•Professional and self-motivated

•Extremely strong work ethic and dedication to employers

•Competent with Zoom and Teams remote working software

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