SAMI TANAMLY ad2ocz@r.postjobfree.com

QUALITY ASSURANCE PROFESSIONAL

IT Web and Mobile ٠ Management

Test Strategy ٠ Business/Technology Planning

Highly motivated and accomplished QA professional with 22+ years of diverse experience in software, mobile and web-based applications, including 9 years with Fortune 200 companies and 6 years management experience. Skilled in all aspects of manual testing; developing and executing QA test plans and procedures to meet overall business goals. Thoroughly proficient in QA principles, quality management and process improvement. Experienced in agile development; sprint planning, daily stand-ups, user stories, project estimates and backlog grooming. Able to meet tight deadlines under demanding conditions and excel in a fast-paced and rapidly-changing software development life cycle. Competent and tactful communicator with advanced interpersonal and relationship building skills. Trained eye for detail and quality with stellar organizational, time management, written and verbal communication skills. Able to review functional specifications, business and product requirements and wireframes to expose inconsistencies, lack of clarity and details, and identify gaps and contradictions. Proven success achieving high standards in customer satisfaction, product quality and reliability. Extremely resourceful learner with a strong desire to learn new technologies. Additional experience in customer support, teaching, property management, e-commerce, and remote-work environments. Dedicated to personal growth, self-improvement and wellness.

● SQA Testing and Methodologies

● Functional & Compatibility Testing

● UI/UX, E2E, UAT & API Testing

● Web and Mobile QA Testing

● Defect/Bug Writing and Tracking

● Test Plans, Cases and Strategies

● Continuous Delivery / Agile SDLC

● Defect and Release Management

● Functional & Technical Requirements

● Internet & E-Commerce Processes

● QA and CS Management

● Leadership and Team Building

TECHNICAL SKILLS & ENVIRONMENTS

JIRA, Pivotal Tracker, Clubhouse, Github, Heroku, Harness, Okta, Cucumber Studio, Xcode/XCUITest, X-Ray, TestFlight, Proxyman, Bitrise, Azure, PostgreSQL, Gherkin, TestRail, Circle CI, Salesforce, DataGrip, Sidekiq, SumoLogic, PaperTrail, Cypress, SwaggerDocs, Ruby, Mac OS, MS Office, Slack, Asana, Charles, .Net, Java / Javascript, React, HTML, XML, CSS EXPERIENCE

INSPIRATO

Denver, CO

Quality Assurance Engineer, iOS 5/2021 to 7/2023

● Responsible for all aspects of testing for iOS feature projects, bug fixes, regression and exploratory testing.

● Created 356 User Stories in JIRA covering feature enhancements, defects and test cases with Cucumber Studio and X-Ray.

● Daily Scrum standups, documentation, manual testing, test cases, test planning/execution and release management helped move our team from a 1 month to bi-monthly cadence for releases to the Apple App Store.

● Worked closely with Tech-Ops team on complex endpoint migration project which included Proxyman API endpoint validation.

● Review requirements, specifications and technical design documents to provide timely and meaningful feedback.

● Basic automation of native app UI elements with Xcode/XCUITest and ongoing iOS automation training. GLOO, LLC

Denver, CO

Quality Assurance Engineer 3/2020 to 4/2021

● Responsible for all aspects of UI, functional, E2E, regression and API testing for the Registration and Admin team.

● Represented QA in sprint and PI planning while providing status updates at daily standups, resulting in better estimates and increased sprint velocity. Planning and coordinating testing efforts, thoroughly identifying and documenting defects

● Full testing of Keylight payment portal and API testing of all endpoints for existing and new buyflows.

● Onboarded and trained new employees and contractors, helping them to understand Gloo’s complex software and user experience.

● Test case documentation, summary reports and defect management. Wrote automated Cypress scripts for streamlined UI testing. GOSPOTCHECK

Denver, CO

Quality Assurance Engineer 10/2017 to 12/2019

● Identified 18 critical customer-facing defects, resulting in a reduction of crash rates by 50%, over 3 months.

● Discovered a total of 131 Critical to Medium severity defects for Mobile and Web, resulting in a 20% reduction in inbound Tier 1 Support tickets, within the first 3 months of joining the team.

● Implemented new regression testing processes and procedures, resulting in a 15% increase in velocity in 3 months.

● Designed exploratory test plan resulting in a reduction of overall inbound Tier 1 customer support tickets by 24% over 6 months.

● Daily manual testing for web and mobile projects (iOS and Android) in production, test environments, and developer branches.

● Validated all fixes (front-end and back-end) for API, web and mobile (iOS and Android) projects for Core Product Team.

● Managed release process for 2 week sprints and worked closely with Product Manager to plan the workload for each sprint.

● Authored detailed bug reports, providing estimates and managed all tickets from open to closed status using JIRA software.

● Handled all aspects of manual quality assurance testing for Professional Services team including testing custom scripts, file drops, reporting/analytics and release management, including functional, UAT, regression, data verification, web and mobile testing. YOGADOWNLOAD.COM

Denver, CO

Quality Assurance and Customer Support Manager 04/2014 to 08/2016

● Designed Quality Assurance test plans and procedures and implemented them throughout the website and mobile app, which reduced the number of reported defects by 30% in one year and 50% in two years.

● Created and executed QA procedures for website redesign in August 2014, which attracted 7,000 new customers in the first month.

● Helped the company grow by over 40% in 2015, by improving overall quality across all areas of the website with manual, functional, cross-browser, usability, e-mail, UAT, regression testing and release management. QWEST / CENTURYLINK

Denver, CO

Senior Quality Assurance Engineer 07/2010 to 04/2014

● Hired as the sole QA tester for the Business/E-Commerce team; improved quality efforts across the website by adding QA testing on the front end of the development cycle, logging issues in HPQC and verifying fixes for over 500 defects in the first 6 months.

● Implemented previously non-existent Quality Assurance procedures for the business team including daily automated Selenium scripts, release validation, regression, functionality, and user acceptance testing, resulting in a decrease of customer issue emails.

● Worked directly with the marketing team and WBAs to ensure prompt delivery and quality of online promotions, wrote user acceptance criteria and test cases, helping to reduce time between sprints by 3 days, allowing more time for feature development.

● Identified and logged all issues found in test environments during system test and user acceptance test phases and production environment during release phase; collaborated with offshore dev teams to verify all ticket fixes to completion.

● Worked directly with customer support team to identify edge-case defects, reducing the number of inbound support tickets by 18%.

● Oversaw all QA testing and related documentation efforts for E-commerce during the Qwest / CenturyLink merger. FOX INTERACTIVE MEDIA, FOXSPORTS.COM, FIM LABS AND PLATFORM GROUP Los Angeles, CA

Quality Assurance and Customer Support Manager, Senior QA Engineer, QA Engineer 10/2005 to 06/2010

● 5 years experience in a high traffic web environment consisting of 12-14 million unique visitors every month; immediately impacting quality efforts across Foxsports.com, Fox Soccer Channel and Fantasy Football and Baseball products by logging and tracking hundreds of defects in the first year; motivated other QA team members to increase their defect logging output.

● Merged and expanded the QA and CS teams from 3 to 7 analysts in four years which resulted in a more thoroughly tested website and reduced the number of Fantasy product related customer support emails by over 50% in two years.

● Oversaw all QA and CS efforts for Fantasy Football and Baseball Products as our user base tripled from 2006 to 2009.

● Trained QA Staff in the use of JIRA software and acted as informal JIRA Admin for all QA, CS and Development related tickets.

● Played a key role in bringing the Foxsports.com Fantasy Suite up to par with direct competitors, ESPN, Yahoo and CBSSports.

● Interviewed, hired, trained and mentored junior QA analysts. Authored training manuals, reducing training time by 20%. ADDITIONAL PROFESSIONAL EXPERIENCE

QA Manager, TOPYA Sports, Denver, CO 08/2016 to 10/2017 Owner, Infinite Space LLC, Denver, CO 7/2014-Current Owner, AuctionRun LLC, Alhambra, CA 02/2003 to 10/2005 QA Analyst, Encore Software, Gardena, CA 08/2001 to 02/2002 QA Analyst, Xdrive, Santa Monica, CA 03/2000 to 08/2001 QA Tester / QA Lead, Activision, Inc 06/1997 to 03/2000 EDUCATION

B.S. SOCIOLOGY, University of California, Los Angeles

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