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Human Resources Customer Care

Location:
Binbrook, ON, Canada
Posted:
January 11, 2024

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Resume:

PRINCY BENNY JOHN

Binbrook, ON

647-***-****

ad2oba@r.postjobfree.com

CAREER HIGHLIGHTS

• Dedicated, passionate and highly motivated with more than 5 years of experience and an excellent track record in providing compassionate customer care in Accounting, Human Resources and Office administration.

• Enthusiastic individual with excellent ability to work in a fast-paced environment effectively

• Strong organizational and time management skills with the ability to multitask and prioritize effectively

• Proficient in latest Accounting and Payroll software including ERP, QuickBooks, Sage 50, Sage 300 and MS office suite

• Ability to adapt to new work environments quickly, exercise good judgement and solve issues professionally and tactfully.

WORK HISTORY

Lifestyle Consultant Sept 2021 – Dec 2021

Aspire Lifestyle Concierges, Burlington, ON

• Responded to telephonic inquiries, providing service to customers and associates inquiring about the availability of products or status of orders.

• Ensured customers were satisfied with every part of the flooring from initial greeting through order completion.

• Reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.

Accounts Assistant Sept 2019 – Nov 2021

Trinity Communication Services, Brampton, ON

• Reviewed and posted journal entries as necessary to maintain accurate accounting records

• Led the accounting team charged with auditing, managing, and reporting on payroll, Accounts Payable and Accounts Receivable

• Created and distributed new hire orientation materials, managed and updated human resources files

• Assisted payroll on a monthly basis for employees nationally- calculated salaries, rate changes, retroactive adjustments, vacation and termination

• Handled all accounts related enquiries from clients and management either in person, by phone, email or written correspondence and fulfilled the queries to their utmost satisfaction

• Assigned workflow to respective project managers for approval and periodical review of status

• Performed general office duties such as filing, photocopying, faxing and emailing

• Answered telephone calls in a friendly and courteous manner PRINCY BENNY JOHN

Binbrook, ON

647-***-****

ad2oba@r.postjobfree.com

Human Resource Assistant Oct 2012 – Dec 2014

Veda Engineering Pvt Ltd, Pune, India

• Scheduled and coordinated meetings and maintained calendar management

• Prepared presentations using PowerPoint applications

• Prepared documents and agenda of the meeting and recorded minutes

• Processed security access cards for new employees, contractors and issued replacement cards

• Employees point of contact concerning payroll, benefits eligibility, compensation and company policies

• Introduced ERP system with the help of the software engineer which resulted in reduction in paper work and filing documents

• Coordinated travel arrangements and booked tickets for the managers.

• Collaborated with other departments of the company to centralize the customer database for easy retrieval of information.

• Demonstrated excellent abilities in customer orientation by assisting the marketing department in promotional activities and campaigns OTHER RELEVANT EXPERIENCE

Customer Service Associate March, 2022

HGS Canada

Receptionist July, 2019

Tiffany Gate Foods (Office Team)

Recruiter

Drakkar, Mississauga, ON December, 2018

Administrative Coordinator March, 2010

Micro Computer Technology, UAE

Secretary/Office Assistant July, 2006

Emcure Pharmaceuticals Ltd, India

EDUCATION

Accounting, Payroll, and Business Administrator- April 2023 Canadian All Care College, Scarborough, ON

Office Administration Co-op Program with Advanced Computers December 2018 St. Gabriel Adult Education Centre, Mississauga, ON Master of Business Administration in Human Resource Management May 2009 Pune University, Pune, India

Bachelor of Commerce April 2006

Pune University, Pune, India



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