Customer Service Assistant Manager

Dave C. Jones

**** ***** ***** **

Lithonia, GA *0058

404-***-**** Email: *********@*****.***

SUMMARY

Technical Professional with a strong diverse background in analyzing and delivering high performance managerial solutions. Strong accounting and interpersonal skills. Outstanding work ethic combined with excellent leadership and customer service skills.

SKILLS

Team Management Excellent Customer Service Skills Event Management Communication skills Financial Oversight Inventory Control Software installation Staff Management Revenue Management EXPERIENCE

2017- Present Assistant Manager CVS Pharmacy Stone Mountain, GA

Performs administrative and labor management duties in order to ensure efficient day to day store operations

Address customer inquiries and resolve complaints

Reorder and stock inventory as shipments arrive weekly, monitor inventory prevention effects

Motivates excellent team performance and coaching team members with customer service duties

Reconcile cash receipts to daily deposit, analyze payroll budget and sales number 2013-2016 General Manager Pipin Hot Caribbean Grill LLC Stone Mountain GA

Controlled cost and analyzed labor percentages resulting in 30% savings

Held full responsibility for all aspects of daily front/back-end business operations.

Designed economical marketing programs

Established an inventory system

Analyzed monthly sales reports and expense trends to ensure profitability every month

Established a new restaurant and made it solvent within the first 3 months

Ordered and inventoried food and liquor, handled payroll, hired and trained employee 1998-2013 Service Technician AT&T Atlanta, GA

Check system software and data integrity

Fiber-optic installation and splicing

Breakdown systems, removed malfunctioning hardware, and installed new parts

Reconfigure existing systems to accommodate additional components

Troubleshoot all areas of system functioning; repair or upgrade as needed

Recommended systems layouts to customer for optimal system performance

Accountable for servicing and maintaining systems for 10-15 customers daily EDUCATION

1987-1992 Embry-Riddle Aeronautical University Daytona Beach, FL

Received BA in Aviation Business Administration

Received BA in Aviation Maintenance Management

Associates Degree in Aviation Maintenance Technology

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