Elda Jean

***** ** *** ** **** **

Miami FL, ****9

786-***-****/ 786-***-****

ad2o4r@r.postjobfree.com/ad2o4r@r.postjobfree.com

Objective: To obtain a secure job position where my strong customer service skills, multi-tasking skills, and the love of helping people will be fully utilized.

Qualifications:

I am proficient in Microsoft Office programs, Room Master, Opera, and Sky Touch Systems. I have over 5 years of experience in the hospitality and customer service industry. I have excellent interpersonal skills and ability to communicate effectively with customers, other team members and management. I am highly skilled in handling customers and other issues in the absence of my manager. I am also fluent in Creole.

Education:

North Miami High School 08/1998 – 06/2001

High School Diploma

National School of Technology 11/2007- 07/2008

Massage therapy

Experience:

Omni Airlines

Recon representative

Make sure the clients’ arrivals and departures are accurate 06/7/2019-12/31/2019

Update clients amenities

Report any oversight and no shows

Compile upcoming arrivals

Convey Health Solutions/Cigna 08/2018-2/5/2019

Customer service

Identify members complaints and grievances

Assist health plan members with inquiries related to Medicare OTC

Process requests for Medicare OTC items received from health plan members via mail or phone

Make concise and detailed notations as it pertains to member records

Como Metropolitan Hotel 12/2017-05/2018

PBX Operator

Operate hotel switchboard for incoming calls, answer, screen, route calls and relays messages

Coordinate with maintenance and janitorial staff to resolve customer complaints

Transfer calls or take messages when necessary

Take In Room Dining orders and deliver it to the restaurant

Prepare guest’s amenity including V.I.P. clientele

Hotel 18 09/2016- 12/2017

Front desk agent

Provide world class service to hotel guest

Answer queries regarding hotel’s services

Answer all incoming calls and redirect them or take messages

Manage an accurate account of all hotel rooms

References:

Available upon request

Contact this candidate