Paul D. Colvin

Mobile: 206-***-**** - Greater Seattle Area, WA

email : ad2o2x@r.postjobfree.com - http://www.linkedin.com/in/paulcolvin

SR. IT PROJECT / PROGRAM MANAGER

Project / Program Delivery Requirements Processes Procedures Implementation / Support

Experienced Technical IT Project/Program Manager with over 20 years of diverse experience in Infrastructure, Telecom, and Healthcare industries. Network engineering specialist and IBM-trained IT Architect with a proven ability to adapt quickly to new environments. Demonstrated success in managing global teams of 200+ while delivering IT transitional or steady-state operations, programs, or projects in adherence to PMBOK, Agile, and Waterfall methodologies. Proficient in translating customer needs into technology solutions and effectively communicating implementation strategies.

KEY COMPETENCIES

Global Staff Leadership, Virtual Teaming

Project and Program Management to $50M+

Process Improvement

PMO Oversight

Presentations up to C-level and Customer Facing

Migrations - Servers, Desktops, Data Centers

Business Analysis, Requirements Gathering, Auditing

Resourcing, Budgeting, TCO and ROI

Solutions Integration, Implementation and Delivery

HIPAA, FERPA, SOX, PCI-DSS

Issue and Risk Management

Vendor and Contract Management

RELEVANT SKILLS

PMBOK, BMC, Agile, FPLC / SDLC, ITIL, Waterfall, SCM

IBM Trained IT Architect

Operations management

Windows, MacOS, Unix, Linux

Network and desktop builds, migration, and support

NAS, SAN, Disaster Recovery (DR)

Infrastructure redesign, migration, and deployment

Microsoft Office, Project, Visio, Jira

HIGHLIGHTED ACCOMPLISHMENTS

Lead PM infrastructure deployments for the original iPhone launch in 2007 for AT&T.

oSuccessfully managed over 30 parallel projects from initiation to production ready status, delivering them one week ahead of deadline.

oSaved over $1M in costs through efficient project management and streamlined processes.

Architected and managed a 2-year implementation of a Tivoli-based framework and software distribution system at Sears Corporate Headquarters in Chicago for IBM.

oThe new system successfully pushed over 200 packaged yearly releases and desktop refreshes to over 10,000 desktops, resulting in a 2.5-fold increase in the update rate compared to the previous system.

Authored and released Asclepius©, a software patient billing system for the small non-clinical medical marketplace.

oLed a five-man-year project involving over 150 databases and close to a million lines of code.

oProvided the 6-physicians-and-under marketplace with an affordable, comprehensive, and easy-to-use solution for handling patient accounts receivables from over 20 sources of billings simultaneously, offering more functionality than any other competitive package at the time, making it a leading choice in the market.

PROFESSIONAL EXPERIENCE

MICROSOFT 11/23-12/2023

Sr. Project Manager (contract – Full Time) (under NDA)

Backfill delivery PM for AI group

T-MOBILE – Bellevue, WA. 7/2021-2/2023

Sr. Project Manager (contract – Full Time) (under NDA)

Project Manager for cellular radio test equipment installations at T-Mobile's test facilities in Washington, Virginia, and Kansas.

Implemented new processes for ticket handling and streamlining project operations from kick-off through closure. Allowed the team to go from handling under 20 tickets to over 70 tickets in a steady state basis.

Refined processes for inventory control resulting in the ability to provide immediate access to hardware needed for installation and break-fix instead of months before delivery.

Served as the LabOps management liaison between engineering staff and customers, facilitating effective communication and collaboration.

Utilized Jira for ticket management and reporting, ensuring accurate tracking and status.

DMC INVESTMENT GROUP - Los Angeles, CA (contract – Part-time Remote). 7/2017 – 6/2021

Manager, IT Services

Manager of IT for an international real estate and financial firm based in Los Angeles.

Responsible for designing, installing, and maintaining mixed computing environments across all locations.

Installed and administered new office buildouts, server/infrastructure upgrades/rebuilds, phone system selection/installation, and addition of AWS for cloud-based file storage and 3CX phone server support.

Designed system, purchased, and installed new Synology servers to provide a High Availability (HA) Hot/Hot multi-office synchronized environment, replacing non-HA TrueNAS servers.

Provided remote administration for a Mac/Windows environment operating 8x5.

Ensured smooth operations and reliable IT services to support the firm's business needs.

CATHOLIC HEALTH INITIATIVES (CHI) – Denver, CO. 9/2016 to 6/2017

Manager of IT Strategies – Regional Program Manager (contract – 80% travel)

Responsible for overseeing the delivery of enterprise wide VDI (Citrix), Azure SharePoint, and PC refresh solutions across various CHI facilities in Kentucky, Washington, and Oregon. This included hospitals and medical offices, totaling over 200+ sites across 3 states.

Responsibilities included systems architecture, scoping, budgeting, testing and installation oversight, communications to C-level executives, and customer support,

Served as the corporate liaison between site personnel, vendors, and regional management.

T-MOBILE – Canyon Park, WA. 10/2015-1/2016

Sr. Technical Project Manager (90-day contract – Full Time)

Successfully delivered infrastructure capacity refreshes to support large-scale upgrades of customer-facing mobile applications.

Oversaw server upgrades for new web-based products.

Responsible for the first phase rollout of the second version of the T-Mobile application (referred to as T-Mobile 2), including coordinating with Business Analysts on software module interactions and oversight of new server installations to support increased user usage, from security measures to release.

TCS – Redmond, WA 5/2013 – 5/2015

Asset Lifecycle Program Manager – Cargill, Hopkins, MN – (worked 75% remote from Seattle)

Led a global team of engineers, PMs, reporting, and build/decom personnel in the replacement of aged Cargill IT assets (servers, tape libraries, and storage devices) globally through virtualization on VMware whenever possible, across over 350 offices.

Key accomplishments:

oCreated and implemented a new team structure for efficient program management.

oCollaborated with Cargill regional management (NORAM, EMEA, LATAM, APAC) to implement program across 300+ sites worldwide.

oProvided hands-on oversight of US-based data centers.

oManaged fiscal year budgets for the program.

oMentored teams on new processes and procedures developed in coordination with Cargill upper management.

oProvided financial and status reporting to stakeholders.

oOversaw workflow, scheduling, and handled escalations, and resolved migration risks and issues.

oManaged all upgrades and migrations for hardware, applications, Office 365 Exchange, Oracle, and SQL Server.

Data Center Call Center Transition Program Manager – Cargill, Hopkins, MN – (worked 75% remote from Seattle)

Successfully oversaw the completion of knowledge transfer and operational startup of call center service transition for an organization consisting of over 200 employees and 20 teams.

Provided team leadership for AIX, Windows, BCDR, Linux, Oracle, SQL, VMware, and Office 365 teams located in the US and India.

Regularly reported quality metrics and domain status in weekly read-outs up to the C-level.

Managed SLA, ticket count, and quality of teamwork issues, both pre and post transition.

Deployment Program Manager – Hyundai, Irvine, CA. - (worked 75% remote from Seattle)

Managed company's transition from dedicated data centers and servers to AT&T Managed Hosted (cloud) database clusters and co-location services.

Oversaw migration and quality assurance (QA) work during the transition process.

Deployment Program Manager – Microsoft, Redmond, CA.

Managed Azure and Office 365 Exchange global hardware deployments.

Collaborated with network engineers, site personnel, procurement, and Microsoft Global Network Services group to install new equipment (servers, wiring, switches, routing) in data center locations worldwide, including Shanghai & Beijing, Dublin, Des Moines, Santa Clara, and Quincy.

Established schedules, created project plans, monitored deliveries, and conducted regular meetings with customers to prioritize delivery requirements.

CASCADEO CORPORATION – Seattle, WA 2012 - 2013

Sr. Technical Project Manager (contract – full time)

Provided project oversight of Zenoss and AWS cloud migrations for multiple managed services clients.

Activities included server migration, switches, and router installation, among other tasks. As the project lead, I successfully coordinated and managed the seamless transition of City U's data center operations to their new location.

CISCO SYSTEMS – Bellevue, WA 2010 – 2011

Sr. Project Manager (contract – full time)

Successfully managed nationwide backhaul capacity upgrade projects for T-Mobile in their data centers (DCs) and Multiple System Operators (MSOs). These projects encompassed line cards, routers, switches, racking, wiring, and configurations.

One of my key achievements was overseeing a large-scale program involving the installation of over 700 routers and switches, along with associated racking, power, and fiber systems, across multiple locations nationwide. This involved a 6-month planning period, resulting in the successful implementation of a portfolio of over 70 site-specific projects over a 5-month period. To ensure smooth execution, I led a team of 3 project managers and coordinated with over 20 site-localized teams.

Responsible for project management, customer interface and support, on-site personnel management, as well as the coordination and operation of Cisco and third-party teams that provided engineering, staging, wiring, installation, remote administration, and configuration services. Through my leadership and coordination efforts, I ensured that the projects were completed successfully and met the objectives of T-Mobile's backhaul capacity upgrade initiatives.

PCTECHNOLOGIES (INDEPENDENT CONSULTANT) – Seattle, WA 2002 – 2010

Contract Technical Project Management, Systems and Equipment Support

Clients included: T-Mobile, Amazon, Microsoft, Hidden City Games, Cingular/AT&T, University of Washington Medical Center

Pacific Southwest Realty Services (Los Angeles) – As a Network Architect and System Support specialist, I successfully led the client's transition from an aging Server 2003 system to a private cloud system with synchronized second location backup. This involved designing and implementing a robust and efficient cloud-based solution to replace the outdated system. Additionally, I updated, optimized, and stabilized all desktops and laptops within the client's network to ensure smooth and reliable operation. This included implementing necessary performance improvements, optimizing configurations, and stabilizing the overall system environment.

Amazon - As a Project Manager, I led a deployment team responsible for server/rack end-of-life upgrades. My role involved validating user requests, overseeing equipment orders, and scheduling upgrades.

T-Mobile - As an Infrastructure Project Manager, I collaborated with facilities, networking, server support, Avaya, and finance teams to successfully implement the first phase of a three-phase installation plan for call center capacity upgrades in two newly established data centers. The project was completed on schedule and under budget. My responsibilities included creating and updating scope, scheduling, and risk analysis tables. The equipment installed in the data centers comprised Avaya and Cisco Systems UCS, audio-bridging, and video conferencing solutions.

Microsoft

oAs a Deployment Project Manager (DPM) for the web-based Microsoft Online Customer Portal (MOCP) online try/buy sales systems, the predecessor to Microsoft 365, I collaborated with security, QA, legal, and data center operations groups (GFS/GNS). I served as the Subject Matter Expert (SME) for privacy, PCI-DSS, and SOX issues within the group, and acted as the team liaison to the privacy attorneys. MOCP has since become a part of Microsoft Office Online and is now integrated into Microsoft 365.

oAs a Program Manager for Migration for v1 of Microsoft's Essentials Business Server®, my responsibilities included:

oIdentifying migration workloads and developing product integration plans.

oProviding written specifications for software tools and product documentation.

oCreating migration paradigms, product flows, and user (UIX) interfaces.

oDesigning automated assist systems.

oProviding risk analysis for prioritization of features.

oServing as the team point of contact and Subject Matter Expert (SME) for server workloads such as Exchange, Active Directory, Internet Services, and Login.

Hidden City Games - As a Release Manager, I was responsible for overseeing the release process of a web-based online children's gaming product for www.bellasara.com. The company utilized Agile and Scrum methodologies for efficient product development and release management. Worked included retail packaging oversite and retail delivery systems.

AT&T - As Lead Infrastructure Deployment PM, I was chosen to oversee the nationwide iPhone launch, successfully bringing over 30 projects from the initiation stage to production-ready status. I completed the projects one week ahead of schedule, and my responsibilities included equipment oversight for new servers, server upgrades, and new switching.

University of Washington Medical Center – I provided HIPAA, FERPA, and SOX auditing and remediation.

Kemper Insurance – I led a project to create and implement a centralized online legal library, eliminating the need for physical books, for a 35-office legal department. I designed the system, selected vendors, and coordinated with the telecommunications, network, and legal departments. I also provided cost analysis, growth planning and oversaw equipment evaluation and selection.

IBM, Chicago, IL and Redmond, WA 1997 – 2002

Technical Project Manager/IT Architect - Software Distribution

Architected and managed the 2-year implementation of Tivoli framework system at Sears Corporate to provide Electronic Software Distribution to 10,000+ nodes over 3 customer sites, converting from OS2/NTVDM2. Project was completed in parallel with over 200 Y2K software releases (2.5 times previous yearly production load) and company-wide desktop refreshes.

Provided technical and team leadership for team of 12 members in day-to-day Tivoli operations.

Defined technical standards and procedures, library control procedures, and standardized testing approaches.

Prepared budgets, technical specifications, system designs, implementation scheduling, information management flow, needs assessments, system specifications, workflow diagramming, and change management control.

NOC Management

Responsible for 24x7 management of data center and support team for Honeywell Aerospace in Redmond, WA., supporting 1200 users and 60 servers.

Implemented new servers, installed Active Directory and Tivoli systems and AIX-based Oracle servers.

Consistently undercut contracted Service Level Agreement (SLA) times on over 2000 tickets in 2 years.

EDUCATION

Bachelor of Fine Arts, United States International University, San Diego, CA

AA in Networking Technologies, Cascadia Community College, Seattle, WA

Project Management Certificate, George Washington University, Chicago, IL

PROFESSIONAL DEVELOPMENT

4th Ed PMP Certification Prep classes through PMI

Tivoli Partner Training Bootcamp, Dallas, TX

Presently training for Scrum Certified Product Owner (CSPO) certification

CERTIFICATIONS

A+

CCNA

Certified Tech Support Specialist

Certified Network Support Specialist

PROFESSIONAL MEMBERSHIPS

Audio Engineering Society – Life Member

Project Management Institute (PMI)

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