Customer Service Data Entry
Resume:
Felica Greer
Spring,TX *****
****************@*****.***
Skills
Highly motivated and customer-focused professional with [10 years] of experience in customer service and data entry. Skilled in resolving customer inquiries and providing exceptional support. Seeking a Customer Service role to utilize my strong communication and problem-solving skills to deliver outstanding service.
Experience
October 2021 to March 2023
Teleperformance / GMC, Austin, TX
●Handled inbound calls from customers requiring assistance with repair issues.
●Conducted cold calling to customers and dealerships to address and resolve problems.
●Processed repurchases and reimbursements.
●Promoted to the repurchase department for GMC.
September 2020 to October 2021
FMA Alliance, Houston, TX
●Worked as a contractor for Bank of America, resolving customer inquiries and providing collections support.
●Promoted to a back line position with increased responsibilities.
August 2018 to February 2020
AMF Bowling, Houston, TX
Trained staff in kitchen operations, cooking, and food preparation.
Maintained cleanliness and hygiene standards.
Ensured efficient operation and quality of food production.
Education
August 1994 to May 1998
High school diploma, Central High School, West Helena, AR
Skills:
●Customer Service
●Data Entry
●Problem Solving
●Communication
●Time Management
●Attention to Detail
●Computer Skills (Microsoft Office Suite, data entry software)
●Adaptability
●Teamwork
●Organizational Skills
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