Administrative Assistant Customer Service
Resume:
Tracy Bacon
Fluker, LA *0436
*************@********.***
CAREER SUMMARY
Top performing professional who combines 10+ years of Healthcare Industry experience with
strong academic success to illustrate skill, value, and level of competence. Possess solid
communication and interpersonal skills, able to work in team-based environments with
emphasis on quality, accountability, and customer service.
Academic Honors Recognition/Dean’s List- GPA 3.65
Proficient in Microsoft Word
Brings Tasks to completion accurately and on or ahead of schedule
Trustworthy and works well independently and in a team environment
Well-organized, able to manage time and priorities in multi-task situations
KEY QUALIFICATIONS
Medical Administrative Assistant, Medical Terminology, Patient Processing, Patient Registration,
Medical Law & Ethics, HIPPA Compliance, Pharmacology, Anatomy & Physiology, Path
Physiology for Medical Office, Medical Transcription, Office Accounting, Principles of
Management, Computer Information Systems, Medical Billing, Records Management, Electronic
Health Records, EHR/EMR, Greenway PrimeSUITE, Practice Management Software
Certifications
Certificate for Certified Medical Administrative Assistant (CMAA)
Certified Medication Aide (CMA)
EDUCATION
Independence High School - Diploma, 1997
Ultimate Medical Academy - Medical Administrative Assistant Diploma, 2015
Comprehensive Training Include: Medical Assisting, Disease Processes, Surgical Procedures,
Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Basics of
Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, Word
Processing and Medical Practice Management Systems
PROFESSIONAL EXPERIENCE
● Leading Healthcare of Louisiana - Hammond, LA (11/2021 - 8/2023)
Direct Service Worker (DSW) In-Home care assisting disabled individuals with daily living needs
● Dollar General - Roseland, LA (11/2021 - 07/2023)
Key Holder/ Lead Sales Associate
● Rescare, Inc. - Mandeville, LA (07/2019 - 10/2021)
Direct Service Provider (DSP) Certified Medication Aide (CMA)
Assisting in a group home setting of 5 or more consumers
Assisting with grooming, personal hygiene, and daily living needs
Assisting with meal preparation according to prescribed diet, and light housekeeping
Administer daily medication at prescribed times
● Efficient Care Health Service - Hammond LA (05/2018 - 07/2019)
Personal Care Aide (PCA)
Assisted with daily living needs, personal hygiene and mobility
Handled light housekeeping duties, and planned and prepared meals according to prescribed
diets
● Accumen Health Services - Covington LA (01/2016 - 04/2018)
Personal Care Aide (PCA)
Assisted with personal hygiene, mobility, and daily living needs
Assisted with light housekeeping, peg tube feeding, and scheduled medication administering
● Smitty’s Supply, Inc. - Roseland, LA (04/2015 - 11/2016)
Production Packer
Operate machinery in a safe and efficient manner in accordance with company procedures
Continually observe product quality, rejecting substandard product per company protocols
● Florida Parishes Human Services - Hammond, LA (10/2011 - 04/2015)
Certified Nursing Assistant (CNA) / Personal Care Aide (PCA)
Assisted with activities of daily living - personal hygiene and mobility
Planned and prepared meals according to prescribed diet, and handled light housekeeping
duties.
● Kentwood Manor Nursing Home - Kentwood, LA (05/2011 - 01/2012)
Certified Nursing Assistant (CNA)
Record vital signs, such as temperature, blood pressure, pulse, and respiration rate, as directed
by medical or nursing staff
Measured and recorded intake and output, and reported changes to medical or nursing staff
Assisted with feedings, personal hygiene, mobility,and daily living needs.
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