Experienced in leading teams and managing multiple staff. Excellent communication and problem-solving skills, as well as the ability to motivate team members to reach a common goal. Well-versed in training staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance and process improvement in the workplace. Skilled in process optimization, performance management, and team coordination. Adept at developing and implementing strategies to improve efficiency and increase probability.

Experience

Supervisor

LITTLE PRINCESS SPA AMERICAN DREAM, East Rutherford, NJ

September 2022 - October 2023

• Trained new employees on company policies, procedures and work ethics.

• Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.

• Worked closely with upper management to develop strategies for improving operational efficiency within the department.

• Motivated employees to reach highest professional potential.

• Resolved conflicts between team members and departments.

• Set performance goals for staff members and helped teams meet important deadlines.

• Answered customer questions and made product recommendations according to needs.

• Tracked company inventory and noted item shortages for future product orders.

Skills

• Process Improvement

• Policy Enforcement

• Time Management

• Staff Management

• Goal-Oriented

• Leadership