Steven Levee

New York, New York *****

917-***-**** (mobile) ad2nwv@r.postjobfree.com

Seeking Employment In New York City

TECHNICAL SUMMARY

Training: 1998 Career Blazers: 290 Madison Avenue, NYC

Certifications: A+ Certified PC Service Technician with a specialty in the Microsoft Windows

Environments Verification No. C28DTT2073.

Training included: Hard Disk Management; Software Installation and Configuration; PC Upgrades; Repair; Break Fix; MS Word; MS Excel; MS PowerPoint; Windows 95 Administration.

Privately Studied: Apple Care Technician Training; MCSE 2000; Steinberg Cubase 3-6; Avid Protools, Final Cut Pro, Vegas Video Pro.

Experience: Available Now

Voice Over's, Music, Video Editing & Production - January 6, 2020 to present. Due to Covid-19 Lockdown my 2020 USA music tour was cancelled, I took the time to Produced the Community Service Video “Do The Right Thang”. Providing Music, Bass and Production for i-Potato Music Inc. I began working and recording remotely when necessary using SonoBus or the JamKazam App enabling me to connect with other musicians around the world via online connecting with video (zoom like video) and music recording. I am Co-Producer, Co-Writer and Bassist at Rhythm Guerillaz. We released an EP and a Single 2022. We have a full album near completion expected to drop early 2024. This was a remote project with contributors based in US and Europe. In addition, I am producing videos and providing computer tech support for FireFly Productions and Publishing. FYI: in the music worls I am known as Even Steven Levee. I have been in Music since I was 13, working live and recorded with some of the worlds greatest musicians. Yes, I live a dual life however, I love my work in IT and Music.

Team Lead Executive & Corporate Support for Christian Dior - New York, NY (On Site for Talon) January 4, 2022 to August 31, 2022

A 3 month contract turned into a 9 month consultant position in a fast pace hi fashion company filled with Executives requiring white glove support, Designers and a whole bunch of Hard Working Individuals who need things and need them now. No problem. I was quickly recognized as a problem solver. My experience with computer hardware and software, printers, laptops: Mac & PC came in very handy. For example, our Mac docking stations suddenly became obsolete once the M1 processors were introduced. Users could no longer utilize their additional two monitors with their MacBook Pro's. No problem. I found the resolution and shared my findings with my team. We quickly ordered a shipment of Belkin docks. Add a little DisplayLink software and walla, those monitors are back in action. Dealing with vendors, users all over the US, backing up their data, setting up and rolling out new computers for user upgrades and remoting in too complete configuration was only part of my job. Creating KB's for team members and user direction. Working on special projects, active directory, onboarding new uses, setting up and applying permissions and access too share and cloud drives. Reaching out too department administrators when situations required additional permissions was also part of my duties. For more information inquire directly.

Commonwealth Bank of Australia, Desktop Support Analyst and Multiple on call temp assignments July 2017 – January 2020

Providing Desktop Computer, Hardware and Software Onsite Support Win 8.1 & 10 office 2013

Set up Video Conferencing Meetings

Work with Users, Teammates, Vendors; Resolve issues; Image Desktop, Laptop PCs & Deploy

Open Tickets using Service Now; Reset Passwords for Active Directory Accounts:

Coordinate with 2 Trading Floor Groups in NY and Sydney to EOD Initiate Daily Handover

Confirm Proxy setting are correct for use with IE, Chrome and Firefox in regard to comparability with Internet and servers in Australia. Confirm Certificates are installed for use of VPN and Remote Access when Laptops have been refreshed.

Self Employment

Windows 10 Migration; servicing Corporate & Private clients providing On Call Desktop Support, Computer & Printer Repair Services; Video Editing & Music Production, Audio Editing and Production for Commercial Video and iBook Sound Tracks.

Global Gardens Foundations, Produced Sound track for Earth Day, A Universal Bedtime Story: 2017

Record using Avid Protools; Create Background Music for Talking Web Book

Record 5 Character Voice Overs; Sync with Presentation

https://www.youtube.com/watch?v=MuCR7h2Bvuo

The Fierce Group, a breast cancer support group 2017

Recorded Voice Over Artist

Produced Background Music using Avid Protools, Electric Bass and Piano recorded live.

https://www.youtube.com/watch?v=6PU4AOyUjDU

J Crew Corporate Offices, servicing Level 2 & 3 Help Desk, Consultant Oct. 1, 2012 – Dec. 30, 2016

Provided desktop support alongside an 8 person team supporting up to 3000 PC and occasional Mac end users on and off site.

Handled hardware and software support issues within a global environment, which included executive department heads.

Created and responded to ARF, NHR and THR tickets; Meet all SLA responsibilities.

Worked with Service Now; Migration team for XP Pro to Win 7 Enterprise via PXE Boot.

Created and configured Active Directory and MS Exchange Server accounts: assigning permissions, object and security groups, distribution group and drive share access. Tracking assets in Active Directory and Altiris Console.

Appointed Team Lead on a number of different projects including but not limited to: Karat Upgrade to Win 7 Enterprise and Virtualization Project for ADP.

Provided printer set-up and support: Network Setup with Static IP, Monitoring Console Adding and Removing Printers from Console as well as Toner and Roller Changes when necessary. Imaged new and recycled PC’s; replacing motherboards, Hard Drives, Ram, Power Supply’s; Backup Data and Data Recovery; Repair MBR; Application Installation and Roll Outs using MDT or SCCM formerly using Ghost; Upgrade Rollouts Working with & Supporting: Virtual Windows PC using Apple Parallel; Symantec Workspace Virtualization; Dameware; Altiris DAgent; Ghost; Bit9; Certmgr; Malwarebytes Enterprise Management Console; Symantec Endpoint Protection and Encryption; SAP and Business Intelligence; Adobe CS5.5 and Acrobat Standard and Pro; Karat; Connectrix; Cisco AnyConnect; VPN; RDP; AirWatch for iOS and Android Devices; Office 2010, Lync 2013; Hightail Administrator; creator of How To Guides for coworkers & users.

NBC, Consultant Dec. 2011 – Feb. 2012

Completed a contract project providing IT Services for a special assignment at NBC. This project was part of the merger of NBC and Comcast. Job description included: following renovation construction crew setting up 1000 work stations with XP Pro and Windows 7 Pro; Setting up Dual Monitor Stands; Configuring Dual Monitors; Provide Cable Management; Map Printers and Drive Shares; Configure Proprietary Software; Seek out Issues and Escalate to proper departments; Provide Professional Customer Service helping users find happiness in their new Office, Cubicle or Work space.

Servicing Private Clients Dec. 2010-October 2012

Provided on call services for private client base of Small Business, Studio, Residential Mac and PC computer users: Maintain Mac and PC Computers; Hard Drive Backups and Data Transfers from Tape to and from Audio/Protools 8 or DVD for Audio Remix; Resolve and repair all Mac and PC issues; Document All Work. Set up, Diagnose and Resolve typical Printer, H/W, S/W, LAN and Wireless issues; Custom Cable and Wiring; Order replace and upgrade parts such as Fusers; Power Supply’s; Roller Kits; Formatters; Mother Boards, Processors, Hard Drives, Ram, Nic and Video Cards; Add Dual Monitors; Eradicate Virus, Spyware, Malware; Assist PC users switching to Mac; installing VMware Fusion via Bootcamp to add Windows XP and PC Applications on Mac OSX 10.6 and 10.7 machines; Assist with Droid, iPhone, iPad etc. Build Simple Websites, teach users basic use of Adobe CS 4, MS Office Outlook, PowerPoint, Avid Protools, Sony Acid, Sony Vegas Pro, Final Cut, Social Media Networks and other Software.

Barrister Global Service Network, Field Engineer Independent Contractor, April 2010 - Oct 2012

Provided Field Service Support for Barrister Global Service Network: Duties include Hardware

Repairs for: POS Devices; Desktops; Laptops; HP; Apple; Dell Computers; HP Printers.

Communicate & interface with all Local Helpdesks IT Services or Users Directly at the different companies or homes; Servicing Sephora & Estee Lauder’s M.A.C, Bobbi Brown, Origin & associated stores

Documenting all work; Shipping out & Tracking all used & returnable parts while maintaining database of assets, invoices and receipts regarding jobs, parts & shipping.

Flower Power Creative/Sid Bernstein Presents, Aug 2010 - Feb 2011 Touring with soccer rock band The 253 Boys performing clubs and stadium shows. Production Coordinator, Talent Coordinator Stage Manager and Bassist for: New York Celebrates “The Music Of George Harrison” staring Roberta Flack with The 253 Boys and five other artists at New York Society For Ethical Culture:

Production Manager in charge of hiring Lighting & Audio Company’s;

Oversee all staging concerns including Stage Hands, Back line, Audio Support, Lighting Support, and satisfying Artist’s Technical Ryder;

Performed as Bassist with The 253 Boys and performed with Roberta Flack

Time Inc. Oct.-Nov. 2008

Desktop Support Analyst & Computer Technician (Laid off with 750 workers due to financial crisis)

Platform: Windows XP Professional; Active Directory; Microsoft 2003 Server; Microsoft Office 2003

and 2007; Apple OSX Tiger and OSX Leopard; Entourage 2004

Provided friendly and professional customer service supporting 800 Mac and PC users; Software

Support for but not limited to: Adobe InDesign; Woodwing; Media Grid; Avid Protools; and Final Cut Pro. Hardware Support for but not limited to: Digidesign Digi 002; Xerox, Canon, HP and Dell Printers; Document all work and maintain asset DB.

National Football League Sept.2005 – Jan. 2008

Desktop Support Analyst and Senior Level 2–3 Desktop Support Computer Technician, Consultant

Platform: Windows XP Professional; Active Directory; Microsoft 2003 Server; Microsoft Office 2003; Outlook 2003; Apple OSX Tiger

Lead Desktop Technician providing Deskside and Phone/Remote Support to 350+ users in all departments on and off site. Duties included: Create and Respond to Remedy Helpdesk Tickets; Some out of state travel required supporting the Commissioner, Club Owners and Managers, Officials, Administrative teams and setting up remote offices; Maintain and Rollout Computers; Printers; Cisco VOIP Phones; Multimedia Technology; Diagnostics; Repairs; Dual Monitor Support; Provided Support for Mac OSX Tiger; Cisco Port Security; Cisco VOIP; Patch Bays; Ports; TCP/IP; Active Directory; Coordinate with: Data Center; Operations; IT and Development fulfilling projects; reporting issues and escalating issues to proper departments; Document all work and Maintain Asset and Helpdesk DB; Deal directly with purchasing department; vendors and technology manufacturers. Design; Install; Support and Train users to work with Systems for Video Editing and DVD Authoring; Remote Office Setup services including: VPN; Print Services; Computers: Power Point Presentations; A/V and Video Conference Room Support; service high-level users home workstations; Provide cross platform training for Mac users switching to PC; Instruct all users for general computer maintenance such as clearing cookies; cache; defragging; running and updating virus and spyware/malware definitions.

Software: Install and support various applications including but not limited to: Adobe Acrobat Standard and Full; Adobe CS 2-3 with Photoshop, Dreamweaver and Flash; Sony Vegas for Video 8.0; Avid Liquid; ADP; Neilson; DK Helpdesk; Microsoft Project. Hardware: IBM Lenovo; Dell; Compaq; HP; Apple; HP Printers; Xerox Phaser Color Printers; Linksys; Netgear; Aviid Liquid; Digidesign Protools; Motu; Treo; Blackberry; ADS Pyro A/V Link; Cisco Digital Phones; InFocus Projectors; Tandberg and various conference room A/V Gear. .

Houghton Mifflin Company. (PT Employee 4hr’s a day for 4 days a week) Sept. 2003 – Nov. 2004

Desktop Support Analyst,

Setup and service printers; Lotus Notes; Roll out new Mac and PC computers; Provide Customer service and training to all users including Executive Support; Act as liaison and Escalate higher-level issues to operations and data center in Boston; attend all Boston department meetings in person or via phone and video conference calls.

Maintain Asset DB; create and answer ticket; manage help desk and set priorities

Morgan Stanley Aug. 2003 – Jan. 2004:

Global XP Migration Technician (Siemens Business Services on-site), Consultant

As a member of this select Tri State team of technicians, provided overnight services remaining

onsite for up to 16 hours a shift Migrating User and Trade Floor Workstations; Backing up all

personal and corporate profile data while occasionally rewriting migration scripts and manually installing applications; Remapping all server connections and reconnecting to network and desktop printers; certify all services are working. In many cases such as AS400 machines it was necessary to upgrade Bios and replace Computer Hardware such as Motherboards, Video and Network Cards.

Barneys Dec. 2002 – July 2003:

Helpdesk and Desktop Support Technician, Corporate Offices

Duties included maintaining PC's and Printers; provide Customer Service and Desktop Support

for 200 employees and Executives; on site at Corporate Offices and In Store for employees Workstations and POS Machines.

Insignia, Windows 98- NT Migrations,

Douglas Elliman, Windows 98- NT Migrations

Citi Corp, Windows 98- NT Migrations

Hardware Support:

Computers: Lenovo; Dell; HP; IBM; Apple/Macintosh Towers, iMac and Laptops.

Printers: HP; Xerox; Epson

Voip: Cisco; Avaya; Snom

Smart Phones and Pads: Treo, Blackberry; Droid Devices; iOS Devices

Routers and Switches: Cisco/Linksys; Netgear; D-Link; Belkin; Patchbays

Cable: Replace/Add RJ45 Connectors; Custom Cabling

Video: Presentation Projectors; Avid Liquid

Audio: Motu; Protools /Avid Digi 002/002r; M-audio; DAT; Mackie; Universal Audio Apollo

Additional Software:DOS 6.22; Windows 3.1, 3.11, Windows 95, 98, NT 4.0, Me, 2000, XP Professional, Vista, Windows 7; Novell 4.11, MS Office 95, 98, 2000, 2003, 2007; Lotus Notes, Outlook, Exchange Server; TCP/IP; DHCP; Active Directory; VPN; Timbuktu, Go To My PC; Corel Office7.0; ProComm Plus; McAfee Anti Virus, Norton Utilities, Norton, Anti Virus, Norton Ghost, Norton Personal Firewall, AVG, Spybot, Ad-aware SE, Network Associates; Adobe Illustrator 8.0, Macromedia Dreamweaver 3, Macromedia Fireworks 3, Flash 5 through CS 4; Cleaner 5.5; Midi; Protools; Steinberg Cubase VST - SX, Wavelab 4; Sony Acid Pro 6.0, Sony Vegas for Video 8.0; Adaptec Easy CD Creator, Toast Titanium; Netscape, Safari, Internet Explorer 8; Earthlink, AOL 9.0, AOL Desktop; Quicktime Player and Pro, Real Player, WinAmp, Windows Player; Mac OS (OS 7-OSX Jaguar-Leopard, Snow Leopard), JFS Litigation Notebook; Remedy, DK HelpDesk; Palm, Blackberry, Trio, Droid; VOIP; Cisco Port Security; Retrospect, NT Backup, Veritas, Time Machine; Boot Camp, VMWare Fusion; Entourage; ADP; Neilson; Skype, MS Live, Facetime

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