Courtney S. Smith

561-***-**** ad2nwm@r.postjobfree.com

**** * ******** *****, ***

Lake Worth, FL 33463

Summary

Highly motivated candidate with over twelve years of experience in office, front desk and clerical positions. History of maintaining and processing client files and documents in a highly organized, efficient, and precise manner. Thorough and detail-oriented with a demonstrated commitment to excellence. Ability to multitask, prioritize, and work well under pressure, with minimal or no supervision. Exceptional written and verbal communication skills.

Skills

Excellent interpersonal skills.

Superior phone manner and office etiquette.

Ability to de-escalate upset clients and solve problems.

Highly organized, punctual and responsible.

Internet and social media savvy.

Knowledge of Microsoft Windows, Word, Excel.

Sound knowledge of record-keeping fundamentals.

Exceptional analytical and organizational abilities.

History of maintaining accurate and up to date paperwork.

Proficient in computer operation and data entry.

40 wpm

Strong knowledge of office procedures, practices and equipment.

Experience

Fronter Direct Auto Delray Beach, FL Oct 2022 – Present

Greeting potential customers on the phone, sticking to a strict script.

Data Entry and navigating an automatic dialer system.

Maintaining professionalism and composure towards irate people on the phone.

Able to continue persevering throughout the day despite numerous hang ups.

Using rebuttals when appropriate, light paperwork and working with Chrome.

Courtney S. Smith

561-***-**** ad2nwm@r.postjobfree.com

6282 S Military Trail, 703

Lake Worth, FL 33463

Experience cont.

Reservation Agent W5 Golf Inc. Remote April 2020 – July 2020

Use of several different types of software programs while managing a heavy call volume.

Provides a high level of customer service to each client.

Engaging with customers to build a rapport, while using active listening and effective interpersonal skills to accommodate their needs.

Extensive knowledge of over 200 golf courses across the country and able to navigate their websites.

Always maintained high scores of customer service when graded.

Sole Proprietor Beauty by Courtney Sentell Boca Raton, FL June 2016 – March 2020

Performed tasks relating to setting up and operating a small business.

Performed all management, accounting, payroll related and organizational tasks.

Kept accurate records and managed all files and documents.

Performed eye lash, eyebrow, and facial services.

Front Desk Receptionist Muse A Hair Salon Boca Raton, FL May 2015 – June 2016

Answered phones and provided friendly and efficient service, responding to all questions, inquiries and problems.

Managed the daily schedule for 10 hair stylists.

Handled cash and performed payments for services in a concise and accurate manner.

Kept all client files neat, organized and up to date both on the computer and paper

Assisted with marketing by sending out mailers for promotions.

Kept front of salon clean and organized.

Executive Assistant Network Services Boca Raton, FL October 2011 – May 2015

Upgraded the office filing system to make it more efficient and organized.

Assisted the CEO with all scheduling and work-related tasks.

Performed data entry and maintained a computerized database.

Typed letters, memos and all office correspondence.

Answered phones and made outgoing calls as directed.

Performed all accounts receivable and payable duties.

Courtney S. Smith

561-***-**** ad2nwm@r.postjobfree.com

6282 S Military Trail, 703

Lake Worth, FL 33463

Experience cont.

Office Manager Femme Coiffure Boca Raton, FL September 2007 – October 2011

Greeted and assisted visitors in a friendly and empathetic manner.

Managed the schedule and all appointments for salon services.

Answered questions about services and upsold enhancements and specials.

Took detailed and accurate messages to ensure that they are delivered correctly to the recipient.

Maintained a clean and pleasant appearance in the salon reception and waiting area.

Education

Kaizen Beauty Academy Professional License Skincare Pembroke Pines, FL 2016

Palm Beach State College Associates of Arts Liberal Arts Boca Raton, FL 2011

Sigma Tau Delta English Honors Society

Assisted disabled students with note taking

Internship

Ocean Drive Magazine Miami Beach, FL 2012

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