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Quality Control Customer Service

Location:
New York, NY
Posted:
January 11, 2024

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Resume:

Jorge Salgado

PROFESSIONAL SUMMARY

Team player with over 10 years of experience prepping, scanning, and copying documents while ensuring quality control. Able to organize and control multiple projects and ability to exceed performance expectations. Available and eager to begin work as soon as possible.

SKILLS

Scanning, Binding, Copying, Customer Service, Data Conversion, Record Maintenance, Quality Control, Mail, Calls, Law, Doculex, Microsoft Office, Word, Excel, Access, PowerPoint, print conductor.

PROFESSIONAL EXPERIENCE

Ricoh

(Fried Frank) law firm

12/23/21-present

Legal on-Site Service Spec

Managed Services operation

Worked with Canon Color copy machine, Canon BW copy machine, Canon high volume document scanning machines.

Prepared Color and BW Printers, enlarging and reducing documents, high volumes of PDF files, use of Adobe to prepare job for PDF files, printing.

Other work involved box lifting, answering telephone, and keeping track of meter read for all copy machines.

Supervise team members in manager’s absence.

Thomas

3/2006- 3/2020

Mailroom Clerk, Document Reproduction Technician

Responsible for all incoming and outgoing mail.

Screened and directed all incoming calls.

Responsible for monthly invoice mailing, take care of mailed to data sheet where I closely track mailings.

Trans perfect Legal Solutions

9/2010- present Temp- par time weekends

Imaging operator

High volume copying and scanning.

Large formats documents reproductions.

Legal copying and Binding.

Merrill Corporation

Imaging Operator

2/2006-3/2010

Scanned & performed quality control on images that were scanned.

Maintained a good company image by interacting with clients.

Data transfer to portable media, which was necessary to transmit scanned data to clients.

Paul, Weiss, Rifkin, Wharton & Garrison LLP

Contract Litigation Support Scanning Operator

2/2003-3/2003

11/2003-11/2005

Prepared all necessary documents that required high volume scanning.

Evaluated quality control checks on documents that were scanned.

Maintained records and sorted documents.

Thomas Publishing Company

4/1994-8/2002

Mailroom Clerk, Document Reproduction Technician

Responsible for all incoming and outgoing mail.

Screened and directed all incoming calls.

Responsible for high volume scanning for manufactures’ catalogues for use within a database.

Conducted quality control checks on images processed by optical recognition software.

Responsible for quality & timely mailing of monthly statements & Invoices to Thomas Publishing customers.

Data transfer to portable media, which was necessary to transmit scanned technical data to engineers.

EDUCATION

DeVry University

Long Island City, NY

Computer Technology

Technical Career Institutes

New York, NY

Computer Technology



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