Customer Service Specialist
Resume:
NIDYA FLORES
ROUND ROCK, TX ****4-3708
***********@***.***
512-***-**** Cell
512-***-**** HomeP
Summary of Qualifications
Professional with over 40 years of experience in customer service and 30 Years in the manufacturing industry. Have a strong background in leadership and have demonstrated success in this area. Experience in various roles such as Manufacturing Tech, Mail Sorter, Mail Inserter, Production Assembler, Production Worker/Visual Inspection, and Sr. On-Site Service Specialist. Skills in using various office equipment, ordering supplies, inventory management and shipping packages via different carriers such as UPS, FEDEX and USPS. Proficient in MS Word and Excel and have a typing speed of at least 30 words per minute. Seeking roles in shipping, mail clerk and manufacturing industry, and customer service positions.
Work History
ClearCorrect Operating LLC- Greg Warren -Manager-512-***-****
21 Cypress Boulevard, Suite 1180
Round Rock, Texas 78665
888-***-**** **@************.***
Manufacturing Technician August 2022- September 2023
Experience running auto bagger, Chiron trimmer and laser mark machine.
Lyneer Staffing Solution- Jasmine Medina (Branch Manager)
1000 Heritage Center
Round Rock, TX 78664
Mail Sorter September 2021-February 2022
Sorted through packages on conveyer line and placed packages into boxes for the destination area that they were shipped to.
Media Riders Inc-Kelly Plant (HR Generalist)
9500 Metric Blvd. Suite#100 Austin, TX 78758
512-***-**** cell 512-***-**** office
Mail Inserter August 2019-February 2020
Feed machine that inserted mail pieces into envelopes. Place mail into bins and place onto pallets. Finished work orders were counted and paperwork was completed for each work order.
Air Born
Key Staff- Amy Moore-512-***-****
3500AirBorn Circle Georgetown, Texas 78626
Production Assembler August-December 2018
Ran socket crimp and pin socket machine to make cable connectors for wires that are used on aircraft and hospitals.
HID Global
Key Staff
2417 Ashdale, Ste A
Austin, Texas 78757
Production Worker/Visual Inspection March-August 2017
Manually cleaned kilogram stamps that were printed to be applied onto government badges.
Did visual inspection of finished government badges.
Ricoh Americas Corporation
Joseph Incognito. Integrated Account Manager
512-***-**** Office 512-***-**** Cell
901 S. Mopac Expressway
Bldg. 3 Suite 200
Austin, TX 78746
Sr. On-Site Service Specialist August 2012 - December 2014
Mail sorting into pigeonholes, responsible for shipping packages via FEDEX or UPS Carriers, and metered postage for mail on USPS machine for customer. Exchanged incoming and outgoing mail from USPS Carrier to be sorted and placed into mail slots for employees at the site. Received small packages from shipping dock and notify customers via email of packages arriving. Kept a log of all packages arriving that required a signature. Tracked missing packages and resolved issues that occur for items that were misplaced. Main contact person for employees for receiving and sending small packages or mail for USPS, UPS or FEDEX Carriers
Rose International
Amit-636-***-**** Ext. 6564
16401 Swingley Ridge Rd. Ste 300
Chesterfield, Missouri 63017
Mail Clerk September 2011-August 2012
Mail sorting into pigeonholes, responsible for shipping packages via FEDEX or UPS Carriers, and metered postage for mail on USPS machine for customer. Exchanged incoming and outgoing mail from USPS Carrier to be sorted and placed into mail slots for employees at the site. Received small packages from shipping dock and notify customers via email of packages arriving. Kept a log of all packages arriving that required a signature. Tracked missing packages and resolved issues that occur for items that were misplaced. Main contact person for employees for receiving and sending small packages or mail for USPS, UPS or FEDEX Carriers
Education
Ballinger, Ballinger, Texas August 1980- May 1984
High School Diploma/GED
Diploma 1984
Training
Child Development Associate Credential April 2010-December 2010
Childcare Education Institute
Online Self-Study CDA Certificate
Computer Skills
E-Mail Software (Outlook, Thunderbird)
Internet Browser (Internet Explorer, Firefox)
Peripheral Devices (Scanners, Printers)
Personal Computers
Word Processing Software (Word, WordPerfect)
Language Skills
English - Good (Read Write Speak)
Spanish - Fair (Speak)
Driver's License
Class C - Standard Driver's License
References
Chris Trumbull 512-***-**** Known 1 yr.
Fred Pirotina 512-***-**** Known 3 yrs.
Joseph Incognito Jr. 512-***-**** Known 4 yrs.
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