Customer Service
Resume:
Resume
Position Desired:
Customer Service
Work History:
Independent Piano Technician, Full Time and/or Part Time
Orange Coast Piano, Santa Ana, CA
Part-Time, Independent Contract Work as a Technician
“Finishing” Piano Restring Jobs (Tuning from Zero Pitch to Playable)
Action Repair and Regulation
Service Calls to resolve Customer Complaints
1997-2005
Kawai America Corporation, Rancho Dominguez, CA
Full-Time Employment in Office Work; Occasional Tuning and Repair of Pianos
2006-2008
Owen Piano, Chatsworth, CA
Part-Time, Independent Contract Work as a Technician
Finish Repairs (Polyester and Lacquer) on site
2006-2018
Field's Piano, Santa Ana
Part-Time, Independent Contract Work as a Technician
Floor (on-site) Tuning, Home Tuning, and Concert Tuning
Action Repair and Regulation
Prepping (Thorough Regulation, Tuning and Voicing) of Used Steinway Grand Pianos
2017-Present
SoCal Pianos, San Marcos, CA. SoCal Pianos, Ontario, CA (2019-2023)
Part-Time, Independent Contract Work as a Technician
Floor (on-site) Tuning, Home Tuning, and Concert Tuning
Action Repair, Regulation and Troubleshooting
Home Tunings and Service Calls to Resolve Action and Noise Complaints
Office Skills:
Customer Communication via Phone and Email; Technical Support and Problem Solving; Standard Computer Proficiency; Data Entry; Filing; Typing 20 Words per Minute
Community/ Volunteer Work:
Combined Choir, Fountain Valley and Huntington Beach United Methodist Churches, 2008-2016
(Tenor Section Member and Soloist).
Education:
LIFE Pacific College
Bachelor of Arts, Ministry/ Biblical Language, 1992
3.7 GPA/ High Honors
Coastline Community College/ JPTA.
Training Course in Copier Repair, 1986
Huntington Beach High School
High School Diploma, 1978
Foreign Languages Studied:
Spanish, Hebrew, Koine Greek
References:
Gene Bannister, Former Store Manager, SoCal pianos, Ontario, CA
Years Acquainted: 5
Jonnel Domilos, Piano Technician
Years Acquainted: 6
Pam Rosemier, English Teacher
Years Acquainted 6
Linda Oakland, Pastor, North Hollywood, CA
Years Acquainted: 33
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