Customer Service Class A
Resume:
Jamelle Kelly
Lafayette, LA *****
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CDL Class A Driver
Blaze'n Logistics LLC - Crowley, LA
January 2022 to Present
Make deliveries to businesses and residential homes in a tractor trailer and flat bed along with a moffett Technician/Customer Service Specialist
Cox Communications Inc. - Lafayette, LA
April 2016 to January 2022
• Responded to customer inquiries via phone, email, and live chat.
• Assisted customers with account setup, billing issues, and technical troubleshooting.
• Resolved customer complaints and escalated issues to the appropriate department.
• Collaborated with other departments to improve customer service processes.
• Installed, repaired, and troubleshoot customer phone, internet, cable, and home security services. Customer Service Representative
NuComm International - Lafayette, LA
February 2013 to February 2016
• Trained new customer representatives on company policies and procedres.
• Consistently exceeded daily and monthly sales targets.
• Achieved high customer satisfaction ratings
• Responded to customer inquiries via phone, email, and live chat.
• Maintained and updated customer information in company database. Truck Driver Class B CDL
Dark Enterprise - Houma, LA
September 2011 to January 2014
Deliver and pick up equipment
Truck Driver Class B CDL
JACKSON SUPPLY COMPANY - Baton Rouge, LA
February 2011 to June 2013
Deliver and process air condition equipment
Education
Emt in Pre-med
SLCC - Lafayette, LA
August 2007 to May 2009
Associate
Skills
• Low Voltage
• Restoration
• Delivery Driver Experience (5 years)
• Driving
• Box Truck (3 years)
• Tanker Experience
• Flatbed (Less than 1 year)
• Tractor-Trailer
• Load & Unload (Less than 1 year)
• Commercial Driving
• Forklift
• Shuttle Driving
Certifications and Licenses
CDL Class A with Tanker
Tanker Endorsement
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