Customer Care Service

REGINA

SEARCY

CUSTOMER CARE

REPRESENTATIVE

325-***-****

***********@*****.***

Abilene, TX 79602

CONTACT

SKILLS

• Customer Relations

• Special Requests

• Conflict Mediation

• Problem Resolution

• Special Assignments

• Customer Relationship Management

• Keen Attention to Detail

• Understanding Customer Needs

• Issue and Complaint Resolution

• Solution Coordination

• Productivity Management

• Calm and Professional Under Pressure

• Customer Data Confidentiality

• Customer Retention Strategies

• Complex Product Knowledge

• Effective Working Relationships

Hardworking professional skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.

CAREER OBJECTIVE

Retention Specialist

First Financial Bank, Abilene, TX

Customer Care Manager

First Financial Bank, Abilene, TX

Customer Care Representative

First Financial Bank, Abilene, TX

EXPERIENCE

March 2020 - Present

• Assisted in developing incentives that would encourage repeat business.

• Provided personalized customer service experiences to ensure high-quality interactions. March 2016 - March 2020

• Worked closely with management team to set goals and objectives for the department. March 2011 - March 2016

Demonstrated strong communication skills to interact with customers via phone, email

• and online chat.

Provided excellent customer service, resolving inquiries and complaints in a timely

• manner.

Associate in Science (A.S.) in Nursing

Pierce College, Lakewood, WA

EDUCATION

August 2002

Contact this candidate