PROFILE SUMMARY

Dedicated and results-driven professional with a strong background in customer service and sales. Adept at creating exceptional customer experiences, fostering client relationships, and consistently exceeding performance targets. Proven ability to deliver welcoming and courteous service while addressing inquiries and concerns effectively. Proficient in event hospitality, product knowledge, and innovative sales strategies. Seeking a customer service role to leverage these skills and contribute to a dynamic team focused on providing top-notch service and driving business growth. CORE COMPETENCIES

Customer Relationship Management

Sales and Marketing

Problem-Solving

Product Knowledge

Communication Skills

Time Management

Administrative Support

Data Entry

Organizational Skills

Process Improvement

Teamwork

Active Listening

Excellent Communication Skills

Adaptability and Flexibility

Critical Thinking

Presentation Skills

Decision Making

Cultural Sensitivity

Multitasking

Problem-Solving

Conflict Management

PROFESSIONAL EXPERIENCE

Banquet Server 2023 - Present

Julia Valler Event Staffing l 545 8th Avenue, NY

Provides warm and courteous greetings to event guests, creating a positive and welcoming first impression.

Assists in the setup of banquet venues, arranging tables, chairs, and decorations according to event specifications and ensuring a visually appealing atmosphere.

Demonstrates a strong understanding of event menus, offering recommendations, and addressing guest inquiries about dishes and drink options.

Responsively attended to guest requests and special dietary needs, ensuring a personalized and enjoyable dining experience.

Handles guest concerns or complaints with professionalism and tact, finding solutions to ensure guest satisfaction.

Assists guests with seating, coat check, and any other event-related needs, offering exceptional customer service throughout the event.

Sales Representative 2021 - 2023

Walmart l Fair Lakes Pkwy, Fairfax, VA 22033

Proactively developed and nurtured strong relationships with clients, resulting in an impressive 20% increase in sales revenue over 12 months.

Demonstrated in-depth knowledge of the products and services offered, offering recommendations, and explaining features and benefits to customers.

Delivered compelling and persuasive sales presentations to clients, effectively highlighting the value proposition and addressing client needs and concerns.

Demonstrated a consistent track record of achieving and exceeding monthly sales targets by employing effective sales techniques and client-focused approaches, consistently contributing to revenue growth.

Conducted market analysis and competitive research to identify sales opportunities and stay informed about industry trends and customer preferences.

Developed and implemented innovative sales strategies to drive product or service awareness, attract new customers, and increase sales, contributing to overall business growth. Cashier/Customer Service 2019 - 2021

Panera Bread l South Riding, 20151, VA

Delivered exceptional customer service, providing a welcoming and friendly experience for guests while addressing inquiries and ensuring customer satisfaction.

Maintained a high level of product knowledge to effectively assist customers with their questions and concerns, ensuring that customers received accurate and valuable information.

Proactively identified opportunities to improve customer satisfaction and suggested process enhancements to management, contributing to a more efficient and customer-centric operation.

Gathered customer feedback and conveyed it to management, assisting in product and service improvements and enhancing the overall customer experience.

SACHITA RANA MAGAR

: 619 Hancock St, Brooklyn NY,11233

: 571-***-****

: ad2nty@r.postjobfree.com

Sachita Rana Magar 571-***-****

Demonstrated proficiency in operating the point-of-sale system, including processing electronic payments, handling gift cards, and applying discounts.

Demonstrated strong multitasking abilities by efficiently managing multiple customer inquiries and requests simultaneously, ensuring no customer was left unattended.

EDUCATION

New York Film Academy 2023 - 2025

Bachelor’s Degree in Fine Arts

Chantilly High School 2021

High School Diploma

Languages

English Nepali Hindi

Skills

Microsoft Office Suite ( Word, Excel, PowerPoint) REFERENCES

Kyle Macdonald

Sales Representative, Yates Cylinders

586-***-****

ad2nty@r.postjobfree.com

Sabina Rana

Sales Representative, Walmart

571-***-****

ad2nty@r.postjobfree.com

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