E'bony E. Terry

**** ******** **

Memphis Tn ****5

901-***-****

ad2ntk@r.postjobfree.com

Objective

● To obtain employment within a company where I can implement my excellent customer service, administrative, and interpersonal skills to obtain the knowledge to become an effective value to your business.

Skills

● MS Office Proficiency

● Data Entry

● Filing

● 10+ years of Customer Service

● Conscientious

● Great Interpersonal Skills

● Multi-Tasking

● Filing, Resolving and Canceling claims

● Team Player/Leader

● Organized

● Fast learner

Education

High School Diploma

Work Experience

● 09/19-8/21

● Ciox Health

● Faxed/retrieved medical records to and from different hospitals and facilities for the client

● Handled customers accounts via fax,email and/or flash drive

● Team leader

● Data Entry/filing alphabetically

09/18-07/19

ASI (GE APPLIANCES)

● Answered multi-line phones

● Using various systems to look up tickets/claims

● Troubleshooting

● Problem solving for the customer

● Pulling up tickets/claims

05/17- 10/18

Connexion Point Call Center

● Customer Service Advocate

● Resolve customer related disputes in a

● timely manner/ Answered Multi line phone systems

● Adjusted deductibles/premiums for the customers health insurance 09/14 - 04/17

Advance tech support for AT&T

● Resolve customer related disputes in a timely manner/ Answered Multi line phone systems / Added new services and plans to customer contracts/ Troubleshoot cell phone towers and tablets

● Introduce new products to improve connection

12/13 - 09/14

Rescare Workforce Services

● Data Entry Clerk

● Introduce services and personnel in an efficient, professional, and user friendly manner

● Compile, copy, sort, and file records of office activities, business transactions, and other activities

● Maintain and update filing, inventory, mailing, and data base systems, either manually or using a computer

● Scheduled Appointments

10/12-02/13

Farmers Insurance Agency/ Customer Service Representative

● Answered multi-line phone systems

● Scheduled Appointments

● Resolved Customer Related

● Discrepancies

● Performed daily close of office account

● Called prospective customers from a generated lead list

● Quoted Insurance rates for auto, home, and life insurance

● Scanned and Faxed images and document to online support systems

● Maintained Records and Files

● Responded to Customer Inquiries and Requested

09/07-05/11

Roses Department Store

● Customer Service Cashier

● Followed Policies for Money Handling

● Assisted Customers with locating items

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