Customer Service Data Entry
Resume:
E'bony E. Terry
Memphis Tn ****5
**************@*****.***
Objective
● To obtain employment within a company where I can implement my excellent customer service, administrative, and interpersonal skills to obtain the knowledge to become an effective value to your business.
Skills
● MS Office Proficiency
● Data Entry
● Filing
● 10+ years of Customer Service
● Conscientious
● Great Interpersonal Skills
● Multi-Tasking
● Filing, Resolving and Canceling claims
● Team Player/Leader
● Organized
● Fast learner
Education
High School Diploma
Work Experience
● 09/19-8/21
● Ciox Health
● Faxed/retrieved medical records to and from different hospitals and facilities for the client
● Handled customers accounts via fax,email and/or flash drive
● Team leader
● Data Entry/filing alphabetically
09/18-07/19
ASI (GE APPLIANCES)
● Answered multi-line phones
● Using various systems to look up tickets/claims
● Troubleshooting
● Problem solving for the customer
● Pulling up tickets/claims
05/17- 10/18
Connexion Point Call Center
● Customer Service Advocate
● Resolve customer related disputes in a
● timely manner/ Answered Multi line phone systems
● Adjusted deductibles/premiums for the customers health insurance 09/14 - 04/17
Advance tech support for AT&T
● Resolve customer related disputes in a timely manner/ Answered Multi line phone systems / Added new services and plans to customer contracts/ Troubleshoot cell phone towers and tablets
● Introduce new products to improve connection
12/13 - 09/14
Rescare Workforce Services
● Data Entry Clerk
● Introduce services and personnel in an efficient, professional, and user friendly manner
● Compile, copy, sort, and file records of office activities, business transactions, and other activities
● Maintain and update filing, inventory, mailing, and data base systems, either manually or using a computer
● Scheduled Appointments
10/12-02/13
Farmers Insurance Agency/ Customer Service Representative
● Answered multi-line phone systems
● Scheduled Appointments
● Resolved Customer Related
● Discrepancies
● Performed daily close of office account
● Called prospective customers from a generated lead list
● Quoted Insurance rates for auto, home, and life insurance
● Scanned and Faxed images and document to online support systems
● Maintained Records and Files
● Responded to Customer Inquiries and Requested
09/07-05/11
Roses Department Store
● Customer Service Cashier
● Followed Policies for Money Handling
● Assisted Customers with locating items
Contact this candidate