Total Loss Customer Service
Resume:
NICOLE HARRIS
Houston/Dallas, TX
******************@*****.***
Driven claims adjuster trained in all aspects of Insurance, Policy/Billing, Liability Claims, total loss and Underwriting
High level negotiating skill to resolve claims to the satisfaction of all involved parties
Analytical thinker and Innovative problem solver
Excellent customer service skills, detailed oriented and self starter
Strong written and verbal communication skills, impeccable organizational skills
PROFESIONAL EXPERIENCE
Pilot Catastrophe Services
Total Loss Claims January 2023 to June 2023
Train/Mentored less experienced adjusters on company guidelines and workflow
Investigated and resolved first and third party auto physical damage claims.
Immediate contact to confirm/review coverage with insured’s and claimants
Reviewed all vehicle options, conditioning and prior to confirm we have accurate cash value.
Prepared necessary correspondence to settle total loss claims with the insured, claimants, and their legal representatives
Issued indemnity and expense payments with key initiative on accuracy of settlements.
Eberl Claim Service
Total Loss Claims September 2022 to December 2022
Train/Mentored less experienced adjusters on company guidelines and workflow
Investigated and resolved first and third party auto physical damage claims.
Immediate contact to confirm/review coverage with insured’s and claimants
Reviewed all vehicle options, conditioning and prior to confirm we have accurate cash value.
Prepared necessary correspondence to settle total loss claims with the insured, claimants, and
their legal representatives.
Issued indemnity and expense payments with key initiative on accuracy of settlements.
Eberl Claim Service
Initial Loss Reporter June 2021 to September 2022
File new loss reports for Auto and Homeowners policies
Working in collaborative team environment, handling large volume claims and telephone calls
Investigated single and multi-vehicle auto accidents, obtained recorded
statements, photos, and other factors relating to the claim to make a liability decision.
Amica Mutual Insurance
Auto Liability June 2019 to June 2021
Initial First Contact to first and third parties, attorneys and all vendors.
Investigated single and multi-vehicle auto accidents, obtain recorded
statements, photos, and other factors relating to the claim to make a liability decision.
Drafted denial letters, reservation of rights and other needed correspondence.
Followed all state specific guidelines to handle claim accordingly.
Claim ownership from beginning to end. Referred claim to subrogation unit when required.
Wardlaw Claim Service Hurricane Harvey Total loss September 2017 to October 2017
Worked Hurricane Harvey auto total loss claims
Train/Mentors less experienced adjusters on company guidelines and workflow
Reviewed adjusters claim files to confirm proper claim handling
Investigated and resolved first party auto physical damage claims.
Immediate contact to confirm/review coverage with insured’s
Reviewed all vehicle options, conditioning and prior to confirm we have accurate cash value.
Prepared necessary correspondence to settle total loss claims with the insured
Issued indemnity and expense payments with key initiative on accuracy of settlements.
Eberl Claim Service
Auto Liability/Total loss December 2015 to June 2019
Initial Contact to first and third parties, attorneys and all vendors.
Investigated single and multi-vehicle auto accidents, obtained recorded
statements, photos, and other factors relating to the claim to make a liability decision.
Drafted denial letters, reservation of rights and other needed correspondence.
Followed all state specific guidelines to handle claim accordingly.
Claim ownership from beginning to end. Referred claim to subrogation unit when required.
Train/Mentors less experienced adjusters on company guidelines and workflow
Reviewed all vehicle options, conditioning and prior to confirm we have accurate cash value.
Prepared necessary correspondence to settle total loss claims with the insured
Issued indemnity and expense payments with key initiative on accuracy of settlements.
Liz's Cleaning Service
Assistant Manager April 2009 to December 2015
Detailed Cleaning for client homes on a regular schedule
Worked in office, Filing and Answered phones, Emailed clients their schedules
Bank drop deposits
SELECT SKILLS INCLUDE:
ALL LINES CLAIMS ADJUSTER LICENSE (13+ LICENSES)
TWIA DESK EXAMINER CERTIFICATION
IN DEPTH KNOWLEDGE: MICROSOFT WORD, EXCEL, OUTLOOK AND POWERPOINT, MICROSOFT OFFICE
XACTIMATE 28, GUIDEWARE CLAIM CENTE
PROFESSIONAL REFERENCES
Margaret Brown 214-***-**** (Manager, Eberl Claims Service)
Arturo Rojas 806-***-**** (Manager, Eberl Claims Service)
Jacqulyn Bedford 817-***-**** (Manager, Pilot Catastrophe Service)
Contact this candidate