Maria R. Cantu-Marcano

**** *** ****** **.

Oaklawn IL, 60453

312-***-****

ad2ns8@r.postjobfree.com

Byram HealthCare – Downers Grove, Illinois 2015-Present Sr. Bi-lingual Customer Service /Order Intake/Verification & Documentation and Returns Specialist

Answer inbound calls, data entry, processing orders, verifying insurance coverage, for Wound, Incontinence, Urology, Ostomy and Diabetic supply. Resolving patients Concerns effectively and efficiently.

E-faxing prescriptions to Dr’s office, validating prescriptions, chart notes documentation from Dr’s office., verifying insurance coverage.

Returns department, track shipments, registering returns and exchanges, working with couriers for lost, returns, damaged and replacement orders. Creating return shipping labels, Working with our warehouse to schedule pick-ups and re-ship orders. Make Corporation/McDonald’s Corp. Oakbrook, Illinois 2014-2015 Bi-lingual Benefit Health Care Consultant

Answer inbound calls, making outbound calls. Setting up call back for future time & dates.

Explaining to employees Medical, Dental and Vision plans, packages, cost, deductibles, co- payments, and premiums.

Explaining HRA’s, FSA’S and DCSA’S, 401K’s, life insurance/optional life, vacation time, holidays and all the other benefits the company offers employees.

Processing documents for Tobacco and Spousal Surcharge, beneficiary election, Dependent transactions, Verifying and processing documents.

Law Office of Dean Kalamatianos- Chicago, Illinois 2013 - 2014 Legal Assistant/Office Manager/Real Estate

Prepare all Closing Documents, Attorney Review and Finance extension Letters. Etc.

Scheduling closings, e-mail closing confirmations and Scheduling appointments.

Answer all calls as well as making outbound calls to lenders, Attorneys, other Paralegals etc.

Managing the office, ordering supplies, mailing out documents, copying, faxing etc.

E-mail documents and information requested by Lenders, Attorneys, Title Companies.

Order Surveys, Paid Assessment Letters, Process declarations, request Pay-off letters.

Manage all Attorneys e-mails, calls and mail.

Ensure that all returned executed documents are signed and notarized correctly. Veolia Environmental Services- Melrose Park, Illinois 2009 - 2012 Bilingual - Customer Service & Sales/Retention Representative

Prepared Contracts & any paperwork associated with setting up new service and making changes to customer accounts.

Retained Customers who are requesting cancellation.

Resolved customer concerns effectively and efficiently.

Consistently maintains the highest number of new sales within the Customer Service department for commercial & roll-off.

Worked on any special projects with brokers (Oakleaf) that are assigned.

Trained new customer services representatives on all aspects of the job.

Scheduled appointments with customers to sign contracts for service. Education

2004-2005 College of Office Technology Chicago, Illinois 2003-2004 DeVry University- Chicago, Illinois

Technical Skills

Microsoft Excel, Microsoft Word, Microsoft Access, Microsoft PowerPoint Trux 7, Novell, Citrix, Kubra, Astute, Lawson. Workday, Ring Central, InContact, Toolbox, RL Datix, Genero Desktop, Teams, Cisco VPN, file bound.

Languages

Fluent in Spanish – Speaking, Reading, and Writing

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