Nicholas Wlos

+1-224-***-**** ad2nrw@r.postjobfree.com

Objective

Experienced application engineer with a history in software and application deployment seeking a position with Applications and Software Solutions. Skilled in research and able to work well within a team. Professional Experience

APPLICATIONS ENGINEER II KIRKLAND & ELLIS LLP MARCH 2019 - MARCH 2023

• Key Responsibilities: Analyze, evaluate and implement systems and technical processes to support various departments of Big Law. Coordinate installation, integration and support of business applications and data. Provide Level 3 operational and systematic support and maintenance for the Firm’s Business and Core applications. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. Oversee complete application deployment life cycle.

• Recent Accomplishments: Deployed complete overhaul of conference management platform (EMS). Redesigned regionalized infrastructure upgrade of global security platform (CCURE). Deployed hosted document transaction solution (Litera Transact). Managed complete life cycle of content library solution (Content Companion). Deployed cloud solution product (Social Tables). Oversaw numerous point upgrades for hosted research desktop and iOS applications (Research Monitor/ResearchHub). Integrated federation solution and mitigated disaster for credential management platform (LastPass). Served as lead integration engineer for Proof of Concept deployment of Docusign. Developed and revised numerous SQL Server Reporting Service reports to meet immediate and insightful business needs.

TECHNOLOGY SUPPORT ANALYST LATHAM & WATKINS LLP SEPTEMBER 2006 - MARCH 2019

• Key Responsibilities: Maintain storage containers and configure DFS structuring. Attend to local server maintenance, applying security patching and storage management. Fulfill data access requests to secure iManage Workspaces and data shares. Manage employee departure process ensuring data preservation and account termination are in compliance. Oversee and configure all Cisco hard and soft devices via Cisco Call Manager. Administer standard Exchange tasks. Monitor and remediate security and configuration compliance for all endpoints. Administer mobile data access using Blackberry enterprise Server. Engage in band 2 and band 3 testing for application deployments. Image firm systems. Configure secure hardware for source code review and external security audits. Administer local SharePoint sites. Track and provide reporting for firm assets with AssetCenter. Support internal and external videoconferencing systems. Deploy and manage infrastructure for mobile sites and event support.

• Recent Accomplishments: Supported global team in strategy and testing for Cisco Identity Services Engine upgrade on server infrastructure. Lead logistic platform migration from Windows Mobile to Splitware Mobile Reach. Served as local project lead for office-wide wireless access point replacement. Provided white-glove support for the largest combined firm meeting of the Executive Committee and Office Managing Partners. Served as Customer Service Ambassador—a global peer nominated award recognizing exemplary customer service in Technology. Promoted 4 times over 12 years. Skills & Abilities

EXPERT

• Windows 10/11 Enterprise, Full Microsoft Office suite, EMS, LastPass, ResearchMonitor, Vable, NoviSurvey, CCURE 9000, Cisco Call Manager, Cisco VPN, Cisco Jabber, Cisco Webex, Imanage Work, Genesys Interaction Desktop, macOS, iOS, hardware components and peripherals, enterprise administration: Active Directory, DHCP, DFS structuring, server management, technical writing.

INTERMEDIATE

• Microsoft Exchange, Microsoft, SCCM, Windows Server 2019, VMWare vSphere, VMWare Fusion, RSA SecurID, Microsoft Authenticator, Intapp Time, Chrome River, Litera Change-Pro, Payne Group Metadata Assistant, CopiTrak, AccuRoute Desktop, EAS Administrator, HP AssetCenter, ServiceNow, data governance. DEVELOPING

• PowerShell, SharePoint, Cisco Identity Services Engine, PolicyPak, Citrix, Illumio, Android.