Calvin Harris

Customer Service Representative

Experienced professional with a background in

transaction processing, machine operation, sales, and customer service. Currently running a custom printing business, maintaining merchandising standards, and providing excellent client service.

ad2nrv@r.postjobfree.com

404-***-****

Hampton, GA 30228

https://www.jobcase.com/p/calvin.harris501

Work Experience

Printer and Designer

Fashions by CEENVEE

June 2012 - Present • Hampton, GA

•Design and create visually appealing marketing materials for clients.

•Utilize graphic design software to develop unique and innovative designs for print.

•Collaborate with cross-functional teams to determine project goals and objectives.

•Manage multiple design projects and meet strict deadlines.

•Ensure accuracy and quality of all printed materials produced.

•Coordinate with printers and vendors to ensure timely delivery of printed materials.

•Stay updated on design trends and industry best practices.

•Handle pre-press tasks such as color correction and image editing.

•Maintain organized files and records of all design projects.

•Contribute to the overall branding and visual identity of Fashions by CEENVEE. Customer Service Representative

Kaiser Permanente

August 2022 - September 2022 • Atlanta, GA

• Provide excellent customer service to patients and members

• Assist customers in navigating healthcare plans and services

• Resolve customer complaints and concerns in a professional manner

• Maintain accurate and detailed records of customer interactions

• Collaborate with healthcare providers to ensure seamless customer experience

• Educate customers about available healthcare resources and programs

• Handle incoming calls, emails, and inquiries from customers

• Follow company policies and procedures when assisting customers

• Work collaboratively with a team to meet customer service goals

• Adhere to strict confidentiality guidelines when handling sensitive customer information Transaction Processing Specialist

CONDUENT

November 2010 - February 2022 • Stockbridge, GA

•Process transactions accurately and efficiently

•Perform data entry and update database systems

•Verify and reconcile financial documents

•Ensure compliance with company policies and procedures

•Maintain confidentiality of sensitive information

•Collaborate with team members to complete tasks

•Meet productivity and quality standards

•Assist with training new employees

•Utilize software programs and tools effectively

Machine Operator

Regulus

April 2008 - November 2010 • HAPEVILLE, GA

•Responsible for operating and maintaining various types of machines

•Ensured machines were set up and calibrated correctly

•Monitored machines during operation to detect any issues or malfunctions

•Performed routine maintenance on machines to keep them in optimal condition

•Followed safety protocols and guidelines to prevent accidents or injuries

•Collaborated with team members to achieve production goals and targets

•Maintained a clean and organized work area

•Kept detailed records of production output and machine performance

•Troubleshooted and resolved minor machine problems

•Adhered to company policies and procedures

Sales Associate

Kmart

August 2007 - April 2008 • jonesboro, GA

•Assisted customers in finding and purchasing products

•Provided excellent customer service

•Handled cash registers and processed transactions

•Stocked shelves and maintained inventory

•Promoted sales and special promotions

•Resolved customer complaints and issues

•Assisted in organizing store displays and merchandising

•Achieved and exceeded sales goals

•Collaborated with team members to achieve daily tasks

•Maintained a clean and organized work environment Stock Clerk

RJR Merchandisers

November 2005 - August 2007 • Atlanta, GA

•Received and verified incoming stock shipments

•Organized and maintained inventory in designated storage areas

•Performed regular stock checks to ensure accuracy of inventory levels

•Assisted with stocking and restocking shelves as needed

•Handled customer inquiries and provided assistance with locating specific products

•Worked closely with fellow stock clerks to maintain a clean and organized stockroom

•Utilized hand-held devices and computer systems to track and update inventory records

•Assisted in conducting monthly inventory audits

•Collaborated with purchasing department to manage stock replenishment

•Followed company policies and procedures for handling and disposing of damaged or expired products Asst Front-End Manager

SaveRite/Winn Dixie

June 2001 - September 2005 • Riverdale

•Managed daily operations of front-end department

•Trained and supervised cashiers and baggers

•Ensured efficient and accurate cash handling procedures

•Provided exceptional customer service and resolved customer complaints

•Maintained cleanliness and organization of front-end area

•Monitored inventory levels and ordered supplies as needed

•Collaborated with other departments to optimize store performance

•Contributed to achieving sales goals and increasing customer satisfaction

•Implemented policies and procedures related to front-end operations Education

Riverdale High School

High School, Diploma

August 1999 - June 2003 • Riverdale, GA

Diploma in Career Prep and Technology

Riverdale High School

High School

August 1999 - May 2003 • Riverdale, GA

Skills

Decision Making Leadership Innovative Customer Service Time Management Scanning Determined Multitasking Customer Loyalty Conflict Resolution Stocking Inventory Training Strategy Execution Business Growth Purchasing Creative Strategic Leadership Ensure Compliance Active Listening Development Quality Assurance

Traits

Resourceful

I am able to find new and unique ways to achieve goals and bring a job or task to completion. Accountable

I take responsibility for my actions and follow through on my promises. Hardworking

I put my best effort into everything I do.

Dedicated

I am committed to the company"s success and loyal to the people and things I believe in. Caring

I use my words and actions to help others without expecting anything in return.

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