Paul Blease

Los Angeles, CA • 213-***-****

ad2nru@r.postjobfree.com

Qualifications Summary

Focused and detail-oriented individual with an aptitude for problem-solving and a proven ability to lead teams, aiming to excel in a customer-centric IT Support position.

Customer Relationship Management & Communication

Honed relationship-building and service-centric abilities through daily client interactions.

Developed a customer-focused approach to service by managing high-touch interactions with VIP guests.

Financial and Operational Acumen

Acquired proficiency in fiscal operations including intricate accounting tasks.

Managed daily financial disbursements and recorded detailed logs for financial activities, reflecting strong numerical acumen and attention to detail.

Technical Proficiencies and Problem-Solving

Achieved foundational knowledge in IT troubleshooting, operating systems, and network management.

Showcased problem-solving skills by diagnosing and rectifying cashier system glitches, reducing downtime.

Team Leadership and Conflict Resolution

Stepped into a managerial role where I coordinated a team of 5-6 members each shift, excelling in optimizing break and meal schedules for uninterrupted operations.

Demonstrated prowess in organizational dynamics by juggling multiple tasks across operational areas.

Professional Experience

Golden Boy Building Pro-Park Mobility LLC, DTLA, CA Aug 2016 – Present

Valet Accountant

Cultivated relationship-building and service-centric abilities by warmly interacting with a varied clientele. Acquired proficiency in fiscal operations and intricate accounting tasks. Demonstrated prowess in organizational dynamics and multitasking, steering various roles across operational facets.

●Implemented new procedures or systems, streamlining operations, and enhancing efficiency.

●Received commendations from supervisors and co-workers for exceptional performance and contributions.

●Managed month-end balance sheet reconciliations, involving recording transactions, generating reports, and verifying income and expenses for accuracy.

Universal Studios Hollywood Hilltop Parking Operations, Universal City, CA

Toll Booth Lead

Received and hosted VIP guests, guaranteeing an exceptional backstage film experience. Administered daily financial disbursements and replenished parking booth essentials. Coordinated a team of 5-6 members each shift, optimizing break and meal schedules for uninterrupted operations. Diagnosed and rectified cashier system glitches to reduce downtime. Mediated both employee and customer disputes, fostering a harmonious and effective work environment. Chronicled detailed logs for financial activities and end-of-day summaries.

●Cultivated outstanding customer service acumen through daily high-touch interactions with VIP guests.

●Ascended into a managerial role, honing skills in conflict resolution and team scheduling.

●Spearheaded logistical operations, excelling in tasks like bank distribution and inventory management.

●Cracked technical challenges by adeptly troubleshooting computer malfunctions, exemplifying problem-solving prowess.

Additional Experience

Assistant Consultant in Architecture, Los Angeles City College Los Angeles, CA

Technical Proficiencies

Microsoft Office 365 Word, Excel, Power Point, Galaxy, POS, and Clarity parking cash systems

Education

Dept. of Architecture, Summer Term

University of Southern California Los Angeles, CA

Online Courses

Drafting-AutoCAD, Education Direct Scranton, PA

Certification

CompTIA A+ Certification Course

Google IT Support Certification

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