Helen M. Kelly

Westlake, OH 440-***-****

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Home-based Customer Service Rep Profile

Summary

Results driven professional with over 20 years’ experience delivering excellent customer support in a retail environment. Equipped with strong business acumen, salesforce competency, leadership, and fiscal management expertise. Determined to contribute positively to attain and exceed sales goals. Committed to improving customer experience and increasing consumer retention. Ability to drive business and implement effective sales strategies to ensure high levels of customer satisfaction. Adept in understanding clients’ needs and goals while cultivating key relationships and partnerships. Excellent communication and interpersonal skills, used to engage with clients, colleagues, and industry specialists.

Areas of Expertise

Client Relationship Management

Team Leadership & Training

Product & Service Knowledge

B2C Sales Operations Management

Conflict Resolution & Negotiation

Cash Handling & Budget Control

Cross Selling & Upselling

Inventory Management

Customer Success Plans

Accomplishments

Received top part time sales performer award with increase of 50% in sales within six months.

Consistently delivered excellent sales and client relations, elevating customer experience and satisfaction.

Increased production by 50% within five months of employment as Discharge Analyst.

Professional Experience

Giant Eagle Supermarket, North Olmsted, OH 2006 – 2022

Customer Service Cashier

Demonstrate friendly demeanor and positive attitude when communicating with clients. Provide general customer service duties such as performing in checkout lines at the front end of grocery store. Complete customer transactions by scanning items, processing payments, applying coupons and promotional codes, and issuing receipts and change. Stock products and perform cleaning responsibilities.

Awarded Top Salesperson in Ohio region for obtaining the most donations to Cleveland Food Bank.

Trained new Cashiers, boosting their skills and product knowledge necessary to perform tasks.

Tops Supermarket, Columbia Road Westlake, OH 2000 – 2007

Customer Service Cashier

Greeted customers entering the store. Cross-sold products and introduced new ones to clients. Scanned goods and ensured pricing is accurate, secured payment, managed transactions using cash registers, issued receipts, and placed groceries in bag. Resolved customer complaints, guiding them while providing relevant information. Tracked transactions on balance sheets and reported any discrepancies. Handled merchandise returns and exchanges. Maintained clean and tidy checkout areas.

Delivered exceptional customer service, achieving high levels of client satisfaction.

Key Corporation, Cleveland, OH 1994 – 2007

Community Bank Finance Administrative Assistant

Performed various tasks including managing executive calendars, maintaining office supply cabinet for Finance Associates, planning itineraries, and distributing mails. Leveraged Ariba system to prepare expense reports and purchase office supplies. Processed incoming invoices and dispatched to Accounts Payable. Coordinated meetings and conference calls, recorded attendance, and time for finance associates, and supported Chief Financial Officers and staff members with ad hoc duties.

Assisted with planning and moving 67 personnel to 12th floor, assigning space, filling, and storage adequacies for managers and other staff members.

Successfully arranged all incoming reports from 12K retails employees, distributing them to relevant staff members.

Developed and implemented effective disaster recovery strategy for 12 business units, successfully certifying them within period of six months.

Created and maintained regional shared distribution list (electronic mail) for Retail Performance Analysis departments and Retail Incentive Compensation, facilitating prompt communication to approximately 1200 Key Centers.

Additional Experience

Society Corporation (KeyBank) Administrative Assistant, Future Unlimited Staffing Agency, Parma, OH

Operations Department Secretary, Cleveland – Cliffs Inc., Public Square, Cleveland

Sales Associate, Dillard’s Department Store, Rocky River, OH

Discharge Analyst Medical Secretary for Obstetrics, Fairview General Hospital, Cleveland, OH

Education & Credentials

Executive Assistant associate degree

Bryant & Stratton Business College, North Olmsted, OH

Business/Commerce

Ursuline Academy of Sacred Hearts, Cleveland, OH

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