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Customer Support and Problem Solving

Location:
Katy, TX
Posted:
January 10, 2024

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Resume:

Terell Smith

Network and Data Security Enthusiast

Katy, TX 77449

281-***-****

ad2nq7@r.postjobfree.com

A determined leader and an active listener and IT

professional; a passion for problem solving, traffic analysis with Wireshark, incident and event

management with Splunk, network security, Linux,

customer support, data analytics, technical writing and automating tasks with Python.

CYBERSECURITY RESEARCH AND PROJECTS

Cybersecurity Projects:

Wordpress: https://terellsmithcybersecurityportfolio.online/ Linkedin: www.linkedin.com/in/terell-smith-085116281 EXPERIENCE

Cybersecurity Self Study: Katy, TX

May 2023 - Present

• Python scripting for creating tools, automation of testing processes for running network scans, creating listeners from scratch with the sockets and requests python libraries, result exportation and data conditioning.

• Fundamental understanding of Linux, such as commands that analyze the content of key or suspicious files, viewing system information, modifying configuration files, and identifying how events are logged.

• Application of a Network Sniffer for the purpose of capturing network traffic to follow, recompose conversations and filter by protocol, port numbers, IP addresses or other network traffic characteristics.

• Utilization of network protocol analyzers, such as Wireshark, to capture packets for analysis of malicious activity, suspicious traffic, unauthorized access attempts, and potential data exfiltration.

• Use of exploitation frameworks to search and designate vulnerabilities in systems based on operating systems, version numbers, open ports, traffic filtering, etc.

• Malware analysis on live machines, including first and second stage viruses, ransomware, droppers, and Trojan Horses, for the purpose of creating rules that indicate this infection on the network.

• Incident response and forensic drive analysis.

Dedicated Account Lead: Katy, Texas — Knight

Transportation

February 2023 - Present

• Spearheaded a team of 5 local dedicated truck drivers while maintaining customer contract relations, evenly distributing workload among drivers, monitoring trailer and tractor inventory at the worksites and yards.

• Demonstrated strong leadership in crisis management by quickly diagnosing and resolving complex equipment inventory shortages, reducing downtime for businesses and leading to 95% customer retention rate.

• Utilized advanced project management software to track team productivity, allocate resources, and prioritize tasks, transferring skills highly applicable to tech environments.

KNOWLEDGE & SKILLS

Python Snort Automation

Problem Solving Firewall Security

Splunk Application Security Data

Analysis Traffic Analysis Network

Detection And Response

Professional Technical Report Writing

Incident Response Wireshark

Server Administration Azure Log

Analysis Virtualbox Network

Management and Security

Centralized Cloud Management

Linux SQL Customer Support

CERTIFICATIONS

Google Cyber Security

Certificate

August 2023

COMPTIA NETWORK+

December 2023

COMPTIA SECURITY+

October 2023

AZURE 900

December 2023

EDUCATION

Lone Star Community

College, Cypress, TX:

2019-2022 — Associate’s

Degree in Science



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