Keri Shaw

Houston, Texas

541-***-****

ad2npq@r.postjobfree.com

SUMMARY:

Maintained effective and supportive communication with residents and their adult children

Ensured needs were met to achieve a 97% satisfaction rating for the facility

Answered up to 60 incoming phone calls and completed intake data with efficiency and accuracy

Made follow-up phone calls to vendors, family members and corporate office to ensure projects, supplies and services were on track to meet requirements and needs

Successfully managed multi-million-dollar budgets for multiple facility departments

SKILLS:

Excellent verbal and written communication skills

Successful at team building and organizational leadership

Proven success in business development and administration

Proficient in developing successful marketing strategies

Adept at community/business networking

CURRENT:

6/2022 - Current

Treemont Retirement was sold in June 2022. The new owners opted to bring in their own staff and dismissed all Treemont employees. As I research other employment opportunities I have continued to do freelance and contract assignments for various other organizations.

RESIDENT COUNSELOR

2018-2022

Treemont Retirement

Houston, Texas

Processed all incoming calls regarding services and availability

Maintained and updated client database

Conducted personal onsite tours of facility and discussed options and services

Provided backup support for families making lifestyle change decisions for loved ones resulting in move-ins

Completed all necessary paperwork for lease signing and additional service requests

CONTRACT/FREELANCE

2016-2018

Houston, Texas

Performed various clerical and support services for business contacts developed through networking

Due to personal requirements and time limitations, freelance work was necessary at this time

CLIENT SERVICES DIRECTOR

Sundance Care Specialists

2013-2016

Houston, Texas

Managed a geriatric care management office

Processed incoming calls and completed intake data efficiently and accurately

Scheduled all new client meetings

PROVISION RX (Owner)

2010-2013

Houston, Texas

Provided discount prescription cards to both the general public as well as medical and caregiving organizations

These cards provided deep discounts for medications, health supplies as well as some medical procedures/lab tests

DIRECTOR OF COMMUNITY RELATIONS

The Forum at Memorial Woods

2010-2013

Houston, Texas

Focused on outreach by participating in 2 – 3 weekly community networking events

Successfully organized bi-monthly Lunch & Learn events by arranging guest speakers, planning special menus and publicizing event details

Prior to 2010:

EXECUTIVE DIRECTOR AND ADMINISTRATOR

Barnett Woods

Medford, Oregon

GENERAL MANAGER AND ADMINISTRATOR

Horton Plaza

Medford, Oregon

EDUCATION:

Graduate – John H. Reagan High School – Houston, Texas

Houston Community College – Houston, Texas

Completed 2 years

AWARDS:

Awarded the Heart of Gold award for successfully working to develop and implement a respite co-op program sponsored by the Alzheimer’s Association

REFERENCES: Provided Upon Request

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