Customer Service Technical Support

Kevin Sanchez ***** Eisenhower St. #*

Fort Riley, KS, 66442

859-***-****

*****-****@*******.***

EXPERIENCE

US ARMY — 25B IT SPECIALIST

JANUARY 2020- DECEMBER 2023

Work Hours: Monday-Friday 0630-1700; on call

● Data Analysis research

● Customer service

● Data Trend Analysis

● Cybersecurity

● Network Administrator

● Quality Control Assurance

● Information Assurance

● Project Management

● Risk Management

• Provided technical support to 150 personnel for hardware and software issues, resolving problems promptly and effectively, and minimizing downtime for end-users

• Developed, implemented, and maintained complex software applications and systems resulting in improved data security and system stability

• Monitored and retained system performance and reliability, ensuring 99% uptime and minimizing systems disruptions

• Assisted with IT procurement, including evaluating hardware and software options, negotiating prices, and ensuring timely delivery of equipment, resulting in costs savings

• Maintained up-to-date knowledge of emerging technologies and trends, evaluating their potential for the organization and making recommendations for adoption, resulting in the successful implementation of new technologies and improved system performance SKILLS

-Software : Microsoft office

365 Suit Sharepoint

-Operating System: Micros

Squirrel System Mac

Microsoft Windows

QuickBooks

- Cybersecurity

- Problem Solver

LANGUAGES

Bilingual:Spanish native and

English

Wayfair, New Jersey — warehouse associate

July 2019 - December 2020

Work hours:Five days a week 1500-0000

● Fulling orders

● Maintaining inventory

● Loading merchandise

● Logging paperwork

● Team cooperation to fulfill orders

Mr. Robot Cleaner — Assistant Manager

June 2017- December 2019

Work hours: on call for four ten hour shifts

● Assigned clientele to provide customer satisfaction

● Obtaining and negotiating new clientele

● Training of new team members

EDUCATION

Upper Iowa University, Online —Currently Attending August 2021 - Current

Currently working towards a Bachelor's degree in computer science. Technology High School, Newark, New Jersey — High School diploma

August 2013 - June 2017

Graduated with honors

OVERVIEW OF KEY CONTRIBUTIONS

IT Development: Knowledge of and experience with designing and customizing technologies and systems for the simplicity of their use combined with excellent analytical skills required for overseeing the entire technological infrastructure and managing necessary equipment purchases. Technologies & Innovations: Excellent knowledge of IT systems and infrastructure combined with profound skills in data management and analysis. Solid strategic skills necessary to plan and control the implementation of new systems. Successful history of resolving complex technical matters with business and technical solutions.

Contact this candidate