Post Job Free

Resume

Sign in

Operations Specialist Help Desk

Location:
Las Vegas, NV
Salary:
72,000
Posted:
January 10, 2024

Contact this candidate

Resume:

661-***-**** Las Vegas, NV ad2npe@r.postjobfree.com https://www.linkedin.com/in/jason-randall-92256a1b0/ Jason W. Randall

Information Technology Professional

Objective

Motivated and disciplined technology leader seeking company with aspirations in operational performance improvement with room for professional growth. Accomplished IT professional eager to apply skills in Systems Administration, Systems Engineering and Senior Support. Demonstrated ability to increase System uptime, reduce IT costs, and improve project completion and success rates. Education

2022 – Present Western Governors University (Utah) Bachelor of Science – Cybersecurity & Information Assurance 2020 – 2022 Asher College (Nevada)

Associates of Arts & Science – Computer Information Certification &

Licenses

2023 – 2026 CompTIA A+

2023 – 2026 CompTIA Security+

2023 – 2026 CompTIA Network+

2023 – 2026 CompTIA Secure Infrastructure Specialist - CSIS 2023 – 2026 CompTIA IT Operations Specialist – CIOS Skills

IT Infrastructure Design Security Implementation

Cloud Computing Communication and Interpersonal Skills Proactive Planning & Execution Risk Analysis and Management System Administration System Testing and Evaluation Strategic Decision Making Troubleshooting and Technical Support SQL Software Installation and Upgrade

Cross-Functional Collaboration Device Enrollment

IT Project Planning Agile Project Methodologies

Active Directory Azure

Windows Server Security Monitoring

Career

Experience

10/2021 – 12/2023 Sportradar Las Vegas, NV

Senior System Administration Support

• Provision Active Directory needs including User/Group access, Slack/Email groups, OU setup/cleanup

• Setup/troubleshoot Windows/MacOS applications, VM desktop/server applications

• Enroll/Setup Office 365, Azure, Microsoft Defender, Kace, Intune, JAMF, Exchange, MFA VPN

• Lead Device Enrollment for US

• Provide Access with CyberArk Jit Request

• Lead Installation of new software/hardware for U.S.

• Collaboration with global/domestic development teams

• Manage office technology

• Manage Data Center

• Manage vendor relationships

10/2014 – 4/2020 Sellbox Las Vegas, NV

Consultant

• Develop and document item replacement process

• Support PC and Printer remotely with Teamviewer

• Market research of electronic products for online sales

• Manage relationships with wholesale distribution companies and product manufactures

• Data entry of products and sales

• Track orders through FedEx UPS

• Assisted customers with product information and shipping issues

• Research Kiosk Manufacturing Companies for the best Automated Sales Solution that fits the products location, temperature, remote connection, User Interface, and hardware/software support 11/2012 – 10/2014 Light & Wonder Las Vegas, NV

Network Gaming Engineer

• Install, verify and document installation procedures and processes to ensure compliance

• Test installation software with operating system, server and gaming hardware to validate pay table, game version, game function, error reporting each week prior to installation

• Upgrade or setup casino networks for secure communication between Game Controller, EGMs and Power Edge Servers

• Install, verify, and support Servers and Audit Controller

• Install, verify, and support DHCP, NTP, A.D., Encryption, RAID, and Group Policy Security for Class II/III network

• Install, verify, and support SQL Database

• Train staff post setup onsite or in classroom setting

• Demo product

Career

Experience

11/2011 – 11/2012 Light & Wonder Las Vegas, NV

Senior Desktop Support Analyst II

2/2008 – 11/2011 MGM Resorts International Las Vegas, NV Computer Engineer

6/2006 – 7/2007 Analex Corporation Las Vegas, NV

Security Analyst Shift Supervisor

4/2005 – 7/2006 MGM Resorts International Las Vegas, NV Computer Technician



Contact this candidate