Customer Service General Manager

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

EDUCATION

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Jennifer Mcdaniel

Tucson, AZ 85705 *2-520******* 4 *********.***********@****.***

Started waiting tables in 2000. Worked for an Italian company for 6 years before

the owner sold the company. That company ended up keeping me and worked

for them for 1 years before they closed. Once applied at carusos I've been there

since. love Human energy love making dining Out an experience not just

something alot of people do.

« Employee Scheduling ¢ Profit and Loss

¢ Product Analysis ¢ Staff Training

« Sales Team Development ¢ Menu Planning

GENERAL MANAGER 04/2007 to CURRENT

Carusos 434 N 4th Ave

* Managed budget implementations, employee reviews, training, schedules,

and contract negotiations.

¢ Monitored financial performance, set budgets and controlled expenses to

provide financial stability and long-term organizational growth.

* Maximized efficiency by coaching and mentoring personnel on

management principles, industry practices, compa

* ny procedures, and technology systems.

¢ Started as a server and moved my way up to management. enjoy the

customer interaction and miss it daily.

« Implemented operational strategies and effectively built customer and

employee loyalty.

¢ Trained new employees on proper protocols and customer service

standards.

Medical Assistant Nursing 05/2015

Pmi, Tucson, AZ

Associates Health Admin Health Care 09/2008

University of Phoenix

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