Customer Service Data Entry

Tammy Blankenship

** **** ** ******, ** *****

******************@*****.*** 606-***-****

Authorized to work in the US for any employer

Work Experience:

Customer Service Representatve, KECH, Williamsburg, KY, Nov 3, 2023-Dec 11, 2023. Work at home, taking inbound calls, assisting with creating accounts for federal employees and families of uniformed service members, assisting with enrolling into dental and vision plans during Open Season enrollment, Nov 13 –Dec 11.

Customer Service Representative, PERFORMANCE FOOD GROUP, Somerset, KY, Sept 13, 2023-October 31, 2023.Clerical work including filing, sorting, invoicing, answering phones, taking orders from Area Managers in the field for restaurants, schools, and various stores. Using copier, sending out packages via fedex.

General Clerk I, EXELA TECHNOLOGIES, London, KY, July 2022-Aug2023. Working in mailroom preparing documents to be scanned, once scanned, checking images for needed rescans, then deprepping documents to send back to the VA.

Benefit Specialist, QUALFON, remote, March 2022-May 2022. Took inbound calls from pharmacies and doctor offices checking on pharmacy benefits for consumers.

Document Acquisitions Clerk, AXELON SERVICES, NY, NY. March 2021 to January 2022. Inspected DME(durable medical equipment) prescription documents faxed by doctor offices for completeness with all necessary information. Outbound calls to the doctor offices and patients requesting documentation with explanation of needed information. Once prescription is complete, sent it on to the next level for shipping out the supplies.

Humana Advocate, SENTURE - London, KY. November 2019 to October 2020. Answer phone inquiries about Humana insurance. Take payments over the phone. Effectively identified customer concerns over the phone. Determined charges for services requested. Responded to customer inquiries. Determined possible causes of customer complaints. Communicated with a clear, distinct voice. Maintained effective working relationships with customers. Maintained a positive and professional phone demeanor. Performed office duties such as data entry, copying.

Web Chat Representative, MAXIMUS FEDERAL SERVICE - London, KY. July 2016 to November 2019. Proofread materials. Reviewed and verified data. Maintained and updated database systems. Prepared mailings. Responded to requests for information. Performed data entry. Maintained a professional image and attitude.

Customer Service Representative, GENERAL DYNAMICS INFORMATIONAL TECHNOLOGY, London, KY. November 2015 to February 2016. Used software tools which included Next Generation Desktop. Spoke with customers by phone. Recorded details of customer inquiries, complaints, comments. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns over the phone. Determined charges for services requested. Responded to customer inquiries. Determined possible causes of customer complaints. Communicated with a clear, distinct voice. Maintained effective working relationships with customers. Maintained a positive and professional phone demeanor. Performed office duties such as data entry, copying.

Data Entry Operator, NOVITEX GOVERNMENT SOLUTIONS, London, KY. November 2013 to July 2015. Certified at WPM (words per minute): 40 Wpm Input data on computers. Verified accuracy of data. Used keyboards. Prepared materials for printing. Entered data in correct fields. Checked data against source documents. Corrected typos and data entry errors. Entered alphabetic data, numeric data. Tracked data entry forms for accuracy and completeness. Proofread data entry forms. My accomplishments included: I maintained a no error status while employed with Novitex.

Customer Service Specialist/Trainer, COGNOSANTE, London, KY. August 2013 to September 2013. Used software tools which included, Next Generation Desktop. My accomplishments included: I trained a classroom with the size of 40 to 50 customer service representatives how to use their computer to do their job in an inbound call center using the best customer service possible.

Customer Service Representative, SENTURE, London, KY. October 2009 to December 2011. Telephone communications with the elderly and disabled, assisting them with answers to their Medicare insurance and helping them enroll into prescription drug plans during enrollment election periods.

Education:

Berea College 1985 to 1987

Diploma Laurel County High School 1985