Information Systems Help Desk
Resume:
Hayden Jarman
Contact
*********@*****.***
Professional Summary
Information Systems Specialist with a minor in electrical engineering, plenty of experience in Microsoft, NetBeans, SQL Databases, and Citrix. Considered to have solid troubleshooting skills, able to learn about new technology swiftly. Always ready to collaborate and communicate with others.
Technical Skills
Proficient or familiar with concepts & technologies including:
●Windows 7-11
●Mac OS Mojave, Catalina & Monterey
●Microsoft Server, Exchange, Office 365
●Adobe Premiere, Adobe Lighthouse, Adobe Photoshop
●Network LANs, Hubs, Wireless Router, Printers
●Research & troubleshoot technical issues for solution
●Able to work independently or with others collaboratively
●HTML, JavaScript, NetBeans
●Active Directory, DameWare, VMWare
Work History
IT Help Desk City Hall of Lauderdale Lakes– Lauderdale Lakes, Florida
October 2022–Current
●Maintained machines for hundreds of city staff
oUpdated softwares restarted servers
●Managed accounts and updated security softwares frequently such as Avast and Rapid 7
●Completed tickets for AV setups for both city staff and 3rd party associations
●Handled Magistrate/Commission meetings for City Mayor, Judge, Clerk etc.
oSet up Zoom meetings to record meeting and for users to watch
oMade sure meetings were broadcasted through Comcast
●Managed security cameras using NVR SmartPSS softwares
oSet up cameras connected via CAT 5 cables on light poles and buildings around City Hall, Apartment Complexes, Company garages, Parks
oSetup Network Monitor to send updates to email, notifying which cameras were online/offline
oWorked with BSO for issues regarding stolen items
●Oversee that WiFi connections are always up through UniFi software
●Setup new recruits/employees
oCreated Windows Accounts through Active Directory
oSynced accounts to Microsoft Exchange to allow users to receive emails via Outlook both through PC and mobile
oCreated access for new users to view ESS (info, paystubs, taxes etc.)
●Assisted with damaged computers/laptops
oRestored data from HDD to new machines
oReplaces HDD with SSD for slower machines
oInstalled new RAM into machines
●Created servers for Printers and connected users to print via IP Address
Computer Lab Technician/Attendant Florida Atlantic University – Davie, Florida
February 2021–October 2022
●Maintained computers used by students and professors
oUpdated Mac OS and Windows to the latest versions along with making sure security systems were up to date across the computer labs (100 machines)
●Provided Technical Support for the Graduation of the FAU Architecture students.
oSetup wiring and streaming live on Zoom using TV as the monitor for display.
●Managed accounts for Adobe Cloud applications
oThis includes working with Adobe Premiere, Photoshop, Lightroom and made sure they were up-to-date.
●Rerouted Network cables and made sure ports were working and actively transferring data.
oCreated network cables from scratch and tested to make sure they were fully functional.
●Replaced broken projectors for classrooms and set up new projectors and made sure the correct lamps were installed
●Assisted in updating inventory for all the devices that were owned by the IT Department and added information to a database
●Assisted in photography for the faculty
oEditing photos with Adobe Photoshop and Lightroom.
oAssisted in filming a symposium video by the vice president of FAU. Edited the video using Adobe Premiere.
●Assisted the Computer Lab Manager with orientation for new students. Provide information on lab facilities and general IT services.
●Researched and provided information for a new Marketing Research Lab to be set up by the College of Business.
Deli Associate Publix Supermarkets
December 2018–Present
Education
2019 - 2021
Bachelor of Business Administration in Management Information Systems
Florida Atlantic University, Boca Raton, FL
2017 - 2019
Associates in Business Administration
Broward College, Miramar, FL
Community Involvement
North Shore Medical Center
2017 - 2018
●Volunteered in the HR department by assisting with tasks that included hiring and recruiting, onboarding new hires, assisting in personnel, and troubleshooting claims.
Memorial Regional Hospital South
2016 - 2017
●Admitted and transported patients to different departments. Performed clerical duties such as making copies and faxing documents, assisted medical receptionists with patient care.
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