Michele Henderson

ad2nmp@r.postjobfree.com

***** *. ****** **.

Mesa Az 85207

480-***-****

Experienced and dedicated Clinical Coordinator with valuable experience in dealing with the SMI population. Provides quality support to the members and the clinical staff, upholds the integrity and privacy of every member, Knowledgeable in health program requirements with supportive strategies and skill-building techniques to improve the quality of services being provided to the members.

Employment History

5/2023-Current

Community Bridges Inc./ Clinical Coordinator

Provides clinical and administrative supervision, clinical oversight, training, and mentoring for Case Managers and Rehabilitation Specialist on an assigned team.

Ensures clinical quality and productivity standards are met and exceeded by direct reports.

Ensures assessments and treatment plans are developed and implemented for each member on their team.

Education

01/1997 GED

Rio Salado Community College

10/2008 Associates of applied Science Kaplan College 4.0 GPA Dean’s List

Certificates

Fingerprint Clearance

Behavioral Health Cert.

CPR, First Aid Cert.

2/2023-5/2023

Community Bridges Inc./ SMI Case Manager

Provided case management services in the community to patients experiencing serious mental illness and/or those who are considered high risk due to their acuity level.

Assisted in planning, connecting, advocacy, coordination and monitoring; to assist patients in gaining access to health services, financial assistance, housing, employment, education, social services and natural supports.

Assessed member’s needs, develop and monitor individualized treatment plans and document services provided in an accurate and timely manner.

I embraced the recovery philosophy and promoted a safe recovery environment for clients. I was responsible for implementing advanced techniques and interventions to serve the high-risk individuals in their associated program.

10/2021-3/2022

Community Bridges Inc./ Behavioral Health Technician

Provided direct care to behavioral health patients working under the medical direction of a Registered Nurse (RN) in person or by telephone.

Direct patient care as directed and delegated by the RN, Milieu Lead, Operation Supervisor, Operations Administrator, or Program Manager.

Responsible for the safety of the unit that you are assigned to, including identifying environmental and patient specific safety concerns, and elevating those concerns to the RN, RN Supervisor, Operation Supervisor as needed.

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