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LAKSHMI BHAGAVATULA

Boston, MA, 774-***-****

ad2nls@r.postjobfree.com linkedin.com/in/lakshmi-bhagavatula-7b5320b/ SENIOR SCRUM MASTER

Accomplished and results driven Scaled Agilist (SAFe SA) and certified Scrum Master (CSM) with extensive IT experience in software development lifecycle. Demonstrated success in project management, business analysis, and programming across education, retail, insurance, supply chain, and software product/service industries. Adept in enterprise architecture, vendor management, and requirements analysis. Co-Chair of the Boston Chapter of Women in Technology from 2017-2019 and co-chair of Strategy and Special projects in the ERG LEAAP from 2018 to 2020. KEY SKILLS

Product Portfolio Management Strategic Leadership Project Management Agile Methodologies Scrum SAFe SDLC Lifecycle RAD Java PowerBuilder Oracle Integration Enterprise Architecture IT Strategy Leadership PROFESSIONAL EXPERIENCE

Liberty Mutual Boston, MA September 2017 - Present SCRUM MASTER II (GRM Service Tech)

Formed, coached, and led multiple teams to work in Agile to deliver highest value digital products.

• Worked on all aspects of leading the development and rollout of a new Customer Identity and Management system using Auth0. Coordinated with over 30 teams and many partners for a smooth and seamless release.

• Lead the Agile transformation of the legacy Claims systems to a new redesigned simpler claims system.

• Worked with business leaders and technical teams to ensure that there is clarity on the business, technical goals and transparency of the work being done. Harvard University IT Cambridge, MA March 2016 – June 2017 SCRUM MASTER

Planned, executed, monitored, and communicated for projects in Identity and Access Management.

• Improved the team’s velocity by helping them prioritize and deliver the high-level program obligations and align with the ART.

• Worked effectively with team product owners to ensure high-level program obligations are converted into two-week sprint cadence commitments using SAFe framework.

• Identified and escalated risks, removed impediments, tracked, and communicated the progress of the team and the releases. Assisted with demos and related processes.

• Led Scrum of Scrums across the teams in IAM and mentored teams to adopt Agile practices and SAFe framework with a goal to continuously improve processes. NTT DATA Boston, MA July 2011 – March 2016

SR BUSINESS CONSULTANT

Scrum Master in the Digital practice managing multiple projects for Kimberly Clark and coordinated all aspects of project management in the Digital group.

• Worked with business and delivery teams to report on and track the detailed planning and execution of the delivery of the redesign of the client's websites in Sitecore CMS, HTML, CSS, and Javascript. Involved in testing the web applications, JIRA/Confluence administration, post-implementation support.

• Coached and mentored teams to adopt to Agile framework for current and future customer engagements.

• Responsible for Warranty and production support of the project. Program Management for Oracle Application Management Services Clients were Yankee Candle, Fallon healthcare, NTT Docomo

Performed Client Management, ticket escalations, status reviews, and resource management for a team working on Oracle EBS platforms in a shared services model.

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• Liaison between multiple IT teams for the operational activities of new and existing services and worked with offshore team in India and external contractors, datacenter engineers. ADDITIONAL RELEVANT EXPERIENCE

Software Engineer in the Insurance domain NTT Data FA Insurance Systems Group Bangalore, India Software Engineer in the Insurance domain GE Capital London, UK Software Engineer ITC Infotech Bangalore, India

EDUCATION

Masters in computer applications, MCA. Osmania University Hyderabad, India CERTIFICATIONS

ITIL V3 COBIT CSM Scaled Agilist (SA) Professional Scrum Facilitation Skills (PSFS) References

Can be provided upon request.

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