Data Entry Service Coordinators
Resume:
FATIMA PRESTON
*** ********* ***** ● Bronx, NY **475 ● (H) 347-***-**** ● (C) 917-***-****
PROFESSIONAL EXPERIENCE
DEPT. OF HEALTH & MENTAL HYGIENE 2022-Present
CLERICAL ASSOCIATE – EARLY INTERVENTION
Provide outstanding service to all customers calling with inquiries regarding referrals
Process referrals from parents, community health workers, social workers, and doctors etc.
Facilitate IFSP meetings with families, interventionists and service coordinators
Utilizing outlook and NYEIS system for data entry and case processing
Communicate in a professional manner with EI providers, families, service coordinators and other colleagues.
Escalate concerns to supervisor for requests submitted that need technical assistance
SOCIAL SECURITY ADMINISTRATION, NY 2009-2018
SENIOR CASE TECHNICIAN
Provide a full range of client services regarding benefits available under the various programs administered by the Social Security Administration Office of Adjudication and Review
Handle calls from the Nationwide Toll-Free Service which may originate from any area within the United States/Puerto Rico.
Conduct interviews to obtain information about an individual applicant's eligibility and entitlement to benefits under the retirement, survivor, disability, sickness and Supplemental Income programs.
Conduct investigations, including sensitive and difficult interviews, to obtain additional information requested by Social Security Administrative regional district office. Answer questions and provide guidance on Social Security benefits, entitlement and regulations.
Develop evidence necessary under appropriate Federal program regulations. Examine evidence and evaluate its validity and acceptability.
Assist Administrative Law Judges adjudicate claims for benefits and make entitlement decisions.
REGENERON PHARMACEUTICALS INC., NY 2007-2008
LEGAL ASSISTANT, Legal Department (Contract)
Hired to organize, review and systematically profile 5,000 legal agreements that were stored in various boxes in the legal department into a Saperion database. Prepared reports for senior managers regarding project status and provided information for stakeholders regarding continuity of agreements profiled into database.
Increased productivity by 5-6 hours per week and decreased the need to search file folders
Formulated and implemented advanced techniques for scanning, profiling and storing 5,000 legal documents into a legal database which created a tracking, monitoring and auditing system of all legal documentation.
Decreased 50% of agreement inquiries by enabling interdepartmental viewing
Successfully scanned and profiled 5,000 agreements and legal documents in the Saperion database for interdepartmental viewing, allowing employees read-only access to agreement information that enabled them to answer most of the commonly asked questions.
Reduced document profiling and linking time by 25%
Recommended modifications for the redesign of the layout of profiling documents in the database to the Saperion IT Systems Department that lessened the time for profiling documents allowing only the variables to be entered and retaining recurring information.
MONTEFIORE HOSPITAL/WINSTON SUPPORT SERVICES LLC, NY. 2006-2007
RECRUITMENT COODINATOR, Residency Recruitment (Contract)
Recruited to organize busy Residency Recruitment office and identify candidates’ skills and competencies utilizing the Electronic Residency Application System required for the residency program. I worked closely with hiring doctors to create and refine hiring goals and objectives to select candidates for the residency program.
`
Repeatedly noticed by senior staff for accuracy and precision in handling time-critical documents
Input reviewed and organized hundreds of resumes sitting idly in an empty office into an Access database that served as internal applicant tracking system with significant criteria for selecting candidates for the Residency Program within 3 months.
EDUCATION
B.S. Degree – Organizational Management – Nyack College
Contact this candidate