Customer Service Representative
Resume:
Amy Elizabeth Watson
Email : ****************@*****.***
Phone : 865-***-****
Location: San Diego, CA 92101
www.linkedin.com/in/amy-watson-AKJ
SUMMARY
Exceptionally well organized and diligent customer service professional striving to go above and beyond to maintain consumer satisfaction, exercises attentive listening while offering valuable situational insight.
● 9+ years of customer service experience
● 5+ years of transportation logistics and time sensitive debt/delinquent collection efforts
● Managed up to 50+ calls including email correspondences per week on average
● Prior customer service experience includes high volume retail sales/ management
● Experience includes deescalating disgruntled customer complaints with an enthusiastic attitude
● Utilizing the CRM/ Zendesk/ MobiWork Database(s) to log customer information
● Proficient in Microsoft Excel, Microsoft Word, POS & SAP Systems (including R&D)
● Technical skills include 60 WPM; Dual Screens; Multi-Line Phone for inbound & outbound calls PROFESSIONAL EXPERIENCE
Dealer Support/ Sales & Service Representative
Fender Musical Instruments Corp.
September, 2021 to November, 2023
● 1 year sales starting at FMIC as a Gear Advisor, guitar/amplifier & stringed instrument specialist
● Moved to Dealer Support department in 2022 dealing primarily with vendors for service requests
● Responsible for processing returns, credit/debit memos and various data entry for FMIC Dealers
● Maintained detailed records and completed time-sensitive tasks/projects assigned by supervisor
● Volunteered to handle overflow tickets for fellow team mates during periods of increased caseloads Customer Service Representative
CXN Corp – Knoxville, TN
April, 2018 to July, 2021
● Customer service advisor for outdoor power equipment (warranty) repair
● Coordinating and scheduling pickup & delivery with transportation services
● Following up with customers to provide status updates on diagnostics, part orders, etc.
● Working directly with manufacturer authorized service facilities for equipment repair/replacement
● Providing technical support and assistance for installation / assembly of robotic mowers
● Experience with part identification, ordering, shipping etc.
● Scheduling technicians for various service requests (appliance repair/relocation) Customer Service Associate
Advanced Call Center Technologies – Johnson City, TN November 2017 to March 2018
● Inbound/outbound debt collections agency
● Assisting clients with account resolution for various financial services
● Identifying potential fraudulent information / claims
● Obtaining payments on overdue accounts and providing general customer support Floor/Assistant Sales Manager
Guitar Center Store #721 – Knoxville, TN
July 2014 to September 2017
● Commission-based retail sales experience, 2 years
● Situational resolutions specialist (customer complaints, submitting state tax exemptions, etc.)
● Experience with various complex audio/recording equipment set-up
● Providing basic acoustic/electric guitar services (restrings, tune-ups, etc.)
● Corresponding with other store locations for shipping/tracking, inventory management EDUCATION & OTHER SKILLS
-High School Diploma - Knoxville Catholic High School Knoxville, TN (2009)
-Spotify/Apple Verified Musical Artist (singer-songwriter, A K J)
-Visual Arts, 15+ Year Commissioned Artist, Received “Gold Key” Regional Award
-Woodworking, Archery, Apprenticed Sushi Chef, Amateur Meteorological Enthusiast REFERENCES
● Briana D. Sanabria
Personal friend, 15+ years
● Kelsey Frix
Personal friend, 9+ years
● Brett Arney
Supervisor, FMIC
● James Meadows
General Manager, Guitar Center
● Amy Matthews
Supervisor, CXN Corp.
Contact this candidate