Customer Service Branch Manager

Robert Larsen

*************@*****.***

Summary

Talented Branch Manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with 7 years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.

I am Hardworking and reliable individual with strong ability to lead a team. Offering Saftey/Quaity/Goal Driven Highly organized, proactive and punctual with team-oriented mentality.

Skills

●Performance Reviews

●Expert in Risk Management

●Shift Scheduling

●Operational Reports

Experience

Kern Building Materials Bakersfield, CA

Branch Manager

07/2014 - 05/2021

●Designed sales and service strategies to improve revenue and retention.

●Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

●Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.

●Planned work schedules to maintain adequate staffing levels.

●Worked with past-due customers by developing plan for resolution.

●Supported outside sales force in servicing and obtaining new business.

●Assigned duties to employees and examined work for accuracy, neatness and timeliness.

●Delegated collection activity, following up to drive completion.

●Disciplined employees to encourage compliance with company policies and procedures.

●Verified cash by balancing cash drawers and maintaining cash count records.

●Led banking tasks, business administration and financial decision-making to ensure first-class client services.

Central Freight Lines Inc. Bakerfield, CA

Operations Manager

05/1986 - 07/2014

●Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

●Managed scheduling, training and inventory control.

●Implemented policies and standard operating procedures and managed quality, customer service and logistics.

●Delivered positive customer experiences by implementing effective quality assurance practices.

●Planned delivery routing, team workflows and promotional initiatives.

●Improved morale and management communication by creating employee recognition and rewards practices.

●Analyzed and controlled materials, supplies and equipment operational expenses.

●Conducted employee observations and documented findings.

●Anticipated and tracked operational and tactical risks to provide strategic solutions.

●Generated performance and labor strategies to compete in new and existing markets.

●Guided employees on understanding and meeting changing customer needs and expectations.

●Enforced federal, state, local and company rules for safety and operations.

●Built strong operational teams to meet process and production demands.

Education and Training

Santa Maria High School Santa Maria, CA

GED

05/1986

Accomplishments

●Won Saftey/Time Managment/Reliability awards .

On hand if needed

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