Los Angeles Immigration Services

Shariesa Mathews

*** *. ***** ****** • Los Angeles, California 90061 • Mobile 323-***-****

**********@*****.***

Summary of Qualifications

With almost 20 years of government experience working in various units of Immigration Services, I have established many skills that have helped me advance my overall administrative skill set. My experience includes analyzing files and documents, organizing projects according to priorities, and assisting Officers, Clerks and Supervisors. Often tasked with acting in a supervisory role, required extensive customer service, motivational, as well as leadership skills. I have perfected my ability to analyze and summarize laws, rules and regulations. Furthermore, I have created and maintained relationships within the organization as well as with outside agencies that have proven to be effective when working on various projects and will continue to serve me in any administrative profession.

Education

Locke High School Los Angeles, CA

College Preparatory 1996

Experience

U.S. CITIZENSHIP & IMMIGRATION SERVICES (USCIS) Los Angeles, CA

Immigration Services Officer I

Salary: $60,452/year

November 2011 – August 2018

Work responsibilities included, but are not limited to the following: various tasks performed to determine eligibility status during adjudication process; grant or deny complex and highly sensitive applications/petitions for immigration benefits. Interviewed applicants/petitioner to elicit and assess credibility as well as analyze information gained to identify fact vs fiction. In addition to these tasks, the utilization of electronic systems to process applications/petitions through verification of a number of established data points to make an appropriate determination of the level of adjudicative review necessary. Interact with Attorneys on a daily basis; resolved minor complaints from applicants and attorneys, when necessary. Additionally responsible for interacting with people of diverse backgrounds to find solutions to problems. Provision of quality services to both internal and external customers while tracking employee work progress through statistical reports. Communication with a variety of managerial officials to obtain and disseminate information while ensuring program quality assurance. Independently researched, interpreted, and analyzed an extensive spectrum of sources including pertinent sections of the law/regulations, operating instructions, references and precedent decisions regarding state and local laws, international treaties and other legal references to embrace the correct course of action.

LEGACY INS/ U.S.CITIZENSHIP & IMMIGRATION SERVICES (USCIS) Los Angeles, CA

Immigration Services Clerk OA

Salary: $36,000.00/year

November 1998 - November 2011

Demonstrated knowledge of rules, laws, and regulations relating to immigration services. On various occasions, acted as Supervisor to Applications Clerk. Prepared, processed, tracked, and transported incoming files. Ran all law enforcement checks such as FBI name checks and Interagency Border Inspection System (IBIS) checks. Scheduled fingerprint and interview appointments for the Legal Immigration Family Equity Act (LIFE Act). Data entry Independently researched, analyzed, and coordinated with internal and external resources to obtain data within the Department Homeland Security (DHS) Guidelines. Prepared and presented presentations for staff meetings. Utilized database applications and software to input/update information as required. Provided technical assistance and support to Field management staff. Established and maintained open and clear communication with USCIS units as well as other outside agencies. Also, trained and mentored fellow employees, regularly.

Qualifications

*Project Management Skills & Principles *Business Writing & Grammar Skills *Time Management & Organizational Skills *Leadership for Non-supervisors *Professional Communication Skills *Deputized – U.S. District Court *Customer Relations Skills and Strategies *Total Quality Management

Computer Skills

*Microsoft Word *Microsoft Excel *Microsoft Outlook *Microsoft Access *Microsoft PowerPoint *WordPerfect

References submitted upon request

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