CLINTON SIMPSON

ad2nik@r.postjobfree.com 817-***-****

Garland, Texas 75044

PROFESSIONAL SUMMARY

Actively seeking an opportunity as an IT administrator/support/manager position where 39+ years of real world, hands on, multiple industry, IT experience will have a positive impact and add value to your organization's information technology department. Where comprehensive expertise in computer networking, end user application usage, internet, and data security as well as a focused desire for excellent customer service, dependability, loyalty, and a positive mental attitude will help your IT department move forward and complete projects on time and under budget. Abilities in the research, design, development, and testing of computers and computer-related equipment for commercial, industrial, military, and scientific use.

WORK HISTORY

Field Engineer IV Unisys, Contracted by Dell - Dallas, Houston, TX

11/2021 - 06/2023 Independent contractor

Position covering the DFW Metroplex

Reported time and expenses weekly to management located in Houston, TX

Job duties were to download schedule every weekday morning.

Pick up parts listed on schedule from local FedEx Hub.

Make business and residential service calls to scheduled customers and performed Dell warranty repairs locally on customer site.

Repairs experienced were approximately 80% laptop motherboards, 15% LCD replacement, 5% other miscellaneous replacements and repairs as needed.

The time and expense software was a combination of three different applications used in conjunction:

Service Request Management System (SRMS)

Dell Field Service Management (DFSM)

Service Now (Modified for specific use for Unisys)

Technical Analyst Nerdstogo – Arlington, TX 08/2020 - 10/2021

Provided technical assistance to public computer users.

Answered questions and/or resolved computer problems for clients in person, via telephone, or electronically via online chat.

Provided assistance concerning the use of computer hardware and software, including printing, installations, word processing, electronic mail, and operating systems.

Technical Support Specialist Goodwill Industries North - Fort Worth, TX 08/2017 - 06/2020

Job duties as the first assignment as an e-commerce listing agent were to

process and choose what was deemed as valuable enough to sell online from the literally tons of daily donations.

Upon making these choices, each item would need to be cleaned, tested, and photographed well so as to successfully list and then sell them online on shopgoodwill.com/fw.

This first assignment ended when an IT position became available.

After applying and interviewing, a promotion to the IT department occurred to a support technician/analyst position. I would remain in this position until being laid off due to the COVID-19 pandemic.

During my employment, the responsibilities included personal store visits to 26 stores in and outside of Fort Worth territories where I would install, repair, cable, update and/or upgrade software and hardware as needed to allow all stores to be able to keep the cash registers up and always running.

I also performed routine maintenance in all stores as needed directed by a set schedule that would allow all the hardware to always be running and performing as designed.

IT Manager Vape Wild – Addison, TX 07/2015 - 06/2017

Complete network infrastructure design and implementation for all server, desktop and communication configurations, hardware, and software.

Operations Manager / System Administrator Homeland Healthcare-Allen, TX 12/2011 - 06/2015

Responsible for a 183 node Microsoft network and data backups and network security

Also responsible for secure documentation management (data security management), software license compliancy and many in-house developed applications and all telecommunications company-wide.

Senior System Administrator/Manager Texas Back Institute – Plano, TX 04/2007 - 11/2011

Sole personnel in a newly created IT department

Responsible for 125+ end user desktop operations on an 8 server Microsoft network

Also responsible for data integrity and system data backup.

Senior IT Analyst The Pinnacle Corporation – Arlington, TX

08/2004 - 02/2007

Responsible for end user support on a 125 node Microsoft network

Also responsible for supporting a multitude of in-house developed applications and network integrity, communications, security, company IT hardware and software asset management inventory and software and hardware procurement.

IT Consulting Sole Proprietorship CMS Enterprises, DBa – Arlington, TX

06/2003 - 07/2004

Acquired a DBa (doing business as) for CMS Enterprises and began an independent company of freelance IT consulting making residential and business IT support calls for mostly all facets of IT support onsite at customers’ location.

Senior Desktop / Server Support Analyst Nursefinders Inc – Arlington TX

04/2001 - 05/2003

Responsible for desktop support both local and remote for a 288 node Microsoft network for company headquarters in Arlington, Texas that also included remote support for 47 remote frame relay sites nationwide using Citrix.

Desktop/Server Analyst III Stone Support – Dallas, TX 06/1997 - 04/2001

Responsibilities included end user support for 75+ computers and printers.

Also responsible for a Microsoft NT switched network and all data backups, internet security, software license compliance and documentation security management.

Desktop Support Specialist Citizens Telecom – Dallas, TX

12/1996 -05/1997

Primarily responsible for remote first level end user support

Other responsibilities included internal employee desktop (hardware & software) and printer support.

Help Desk Specialist (Contractor) Burlington Northern Railroad-Fort Worth, TX 04/1995 - 10/1996

Responsibilities included first level phone support and train engineer laptop roll out using IBM OS/2 and Novell Netware up to version 6.

Also included involvement was a major company merging with Santa Fe Railroad.

Tasked with newly merged, now, Burlington Northern Santa Fe (BNSF) railroad company logo creation that was chosen as new company logo and remained so until 2014.

Computer Refresh Rollout (IT Contractor MCI Telecom – Richardson, TX

10/1994 - 02/1995

Responsible for computer hardware procurement, configurations, implementations, installations and then end user support of newly installed hardware and software.

Help Desk Specialist/Affiliate Member Coordinator Presbyterian Healthcare System – Dallas, TX 10/1984 - 09/1994

Responsibilities included end computer support and nurse/customer service on a 2X A15 Unisys mainframe using an RS232 communication to dumb terminals and mainframe printers.

Also was responsible for the running daily mainframe transaction codes, system backups, tape library management and online printing and maintenance.

Affiliate member coordination involved 4 remote hospital sites where responsibilities included all desktop support, remote communications, and voice telecommunications.

Mainframe was beginning to be phased out and during such a Novell Netware network infrastructure was developed from the ground up using Novell Netware version 3.10.

EDUCATION

Lakeview Centennial High School, Garland, TX 09/1978 – 06/1982

High School Honor Diploma, 3.73 GPA

Certifications

Dell Certified 06/2023

COMPTIA - A+ CERTIFIED 05/2020

Richland College, Dallas, TX

Basic courses completed: English, Mathematics 1987-1989

Major: Computer Science, Minor: English

ACQUIRED SKILLS

Project management, Document management, Capacity and scalability planning, Optimizing and performance tuning, Testing & Roll out Management, Excellent problem-solving skills, Customer needs assessment, Knowledge of streaming video platforms, Content management systems, Graphics and Animation, IT Infrastructure Planning, Design, Implementation, Support, Switch Management, Ethernet, Firewall proficient, VLAN Creation & Management, Quality and Productivity Improvement, SAN Management, Software Life Cycle Management, Software Troubleshooting, Hardware Troubleshooting, Strong Communications, Systems Implementation, System Integration, Website Development, Web/Database Servers, Technical Documentation Writing/Maintenance, Technology Needs Assessment, MS-DOS, All Version Releases, Microsoft Windows & Server, All Version Releases, Windows-Based Environment, Planning & Support, Microsoft Office & Exchange, All Version Releases, OS2, All Version Releases, Novell, All Version Releases, Microsoft Networking, LAN, WAN, WI-FI, VM-Ware, HTTP, DNS, SSH, SNMP, DNS, DHCP, FTP, SMTP Troubleshooting proficiency for, hardware and software, hardware,, Technology & Communications Needs Assessment, Business Impact, Technical help desk management, general PBX Tele-com, ShoreTel, SNOM, Nortel & Others, Strong analytical skills, LAN/WAN remote control systems support, Patch management, Ethernet & Proficiency in TCP/IP protocol, Information security, network asset management, Software License Compliance, Disaster Recovery Planning & Auditing. Accomplished with android mobile devices.

ADDITIONAL INFORMATION

Willing to work remotely and/or relocate.

References available upon request

Contact this candidate