Accounts Receivable Customer Service

MISSI RENAY DOUGLAS

**** ** *** *******, ***** **454, 469-***-****, *****************@*****.***

SKILLS

Proficient in Excel, Microsoft Word, PowerPoint, and Outlook

Extensive cash management experience including: accounts receivable, cashiering, payment processing, record keeping, and billing.

Able to quickly learn jobs and adapt to different work environments.

Strong interpersonal skills and organization skills

Excellent multi-tasking skills while maintaining excellent customer service

EXPERIENCE

Collin College Allen, Texas

Accounts Receivable Associate June 2021 – January 2024

Over 2 and a half years working Accounts Receivable Associate.

Responsible for collection, posting daily deposits and daily reconciliation of transactions for student tuition payments, testing fees, and loan payments.

Maintain large petty cash funds, including reconciling, reviewing reimbursement requests, and replenishment of large funds.

Contacting students for outstanding checks.

Adding/dropping liability insurance fees on student’s accounts.

Adding/dropping holds on student’s accounts.

Multi-line phone use.

Maintain highest standard of customer service.

Training of new staff.

I also assist with special projects as needed.

CVS Pharmacy Princeton, Texas

Cashier/Sales Associate April 2020 – June 2021

Reconciliation of customer accounts as needed

Perform cash management duties of cash drawers upon opening and closing of store

Answering multi-line phone calls while assisting customers

Money Grams

Loft Outlet & Ann Taylor Outlet Allen, Texas

Cashier/Sales Associate May2017 - September 2018

Helped to maintain the companies social networking page

Created and maintained Intermediate level Excel & Word spreadsheets for work related jobs

Deposits to bank

Reconciliation and adjustments of customer accounts

Training of new employees at different locations as well as the Allen store

Excelled in communication skills with customers, co-workers, and management

Received and posted daily deposits and refunds in store and by phone

Reconciliation of register

Bath & Body Works Allen, Texas

Key Holder / Manager October 2016 - April 2017

Intermediate level Excel and Word used daily

Accurately prepared daily/weekly reports in Excel

Accurately prepared employee payroll utilizing Excel and Word

Audited employees cashier drawers and maintained records utilizing Excel and Word

Performed cash management duties including: preparing and posting daily cash and check deposits

Oversaw staff of 10 while responding to all account inquiries

Scheduled employee time sheets using Excel

Scheduled and supervised employees on their daily tasks and special assignment

Responsible for the training of all new employees

Prepared Word documents after conference calls for district manager to use

Temporary Position - Cigna Dental Through Medix Services Denison, Texas

Credentialing Specialist June 2016 - October 2016

Creation of third-party billing invoices for Doctor offices

Collection and reminders of past due balances and schedule of payments

Initializing vendor contracts and explanation of them to the doctors before the signing of the documents

Maintaining HIPPA laws while communicating through confidential emails, phone calls, and mail to all my vendor accounts

Excelled in communication skills with doctors, doctor offices, co-workers, and management

Maintained highest standard of all HIPPA laws

Intermediate level Excel and Word used on daily basis

Amy's Hallmark Gold Crown Store Allen, Texas

Key Holder / Manager September 2015 - June 2016

Bank runs & deposits to bank

Accurately prepared employee payroll utilizing Intermediate level Excel and Word

Scheduled employee time sheets using Intermediate level Excel

Accurately prepared daily/weekly reports using Intermediate level Excel and Word

Prepared word documents after conference calls for district manager & store use

Oversaw staff of 4 while responding to all account inquiries

Responsible for the training of all new employees

Scheduled and supervised employees on their daily tasks and special assignments

Audited employees cashier drawers and maintained records using Intermediate level Excel and Word

Performed cash management duties including: preparing and posting daily cash and check deposits

Maintained highest standard for customer service

EDUCATION

Collin College - Associate of Arts Graduated December 13, 2019

Collin College - Medical Secretary Certificate December 2015

Collin College Computer Training

Accounting & Record Keeping 2015

Administrative Office Procedures 2015

Microsoft Excel 1 2015

Microsoft Word 1 2015

Microsoft Outlook 2015

Microsoft Power Point 2015

REFERENCES

Evelyn Martinez: 972-***-****

Adrenne Wittmeyer: 469-***-****

Nancy Garner: 214-***-****

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