Administrative Assistant Service Representative

Lindsey Prosper

*** ****** **

Hot Springs, AR **901

(T) 501-***-****

ad2nhp@r.postjobfree.com

Objective

A detail-oriented individual seeking entry into the Medical Administrative Assistant role. Bringing strong organizational and communication skills, along with proficiency in office software. Eager to contribute, learn, and provide valuable support within a medical setting, ensuring efficient administrative operations while gaining hands-on experience in healthcare administration. Experience

Gainwell technologies (January, 2023 - October, 2023) Member Service Representative (Temporary)

Assisted members with inquiries, resolved issues and provided information about products/services. Handled member accounts, processed transactions, and ensured accuracy in financial records. Maintained a high level of professionalism and empathy when addressing member concerns and complaints, resulting in improved member satisfaction. Collaborated with cross-functional teams to address complex member issues and improve service delivery. Datavant (May, 2022 - December, 2022)

Medical Records Outreach Agent (Temporary)

Facilitated efficient communication with healthcare providers using standardized call scripts, ensuring patient privacy during medical chart transmissions. Maintained meticulous documentation of all call transactions in designated software, promoting transparency in communications. Implemented rigorous record-keeping and data management protocols to uphold data accuracy and integrity, complying with industry standards. Collaborated cross-functionally to optimize record retrieval processes, resulting in significantly improved efficiency and reduced turnaround times.

Iconma (March, 2021 - December, 2022)

Medicaid Eligibility processor (Temporary)

Managed and enhanced the Medicaid eligibility application process, resulting in precise documentation and efficient processing. Performed comprehensive assessments to evaluate client eligibility for Medicaid, leveraging in-depth understanding of relevant policies and regulations. Assisted clients throughout the appeal process for declined applications, leading to a substantial success rate in appeals. Proficiently utilized Medicaid management software to track and monitor application statuses, significantly enhancing process efficiency. Jordan Valley Health (May, 2019 - March, 2021)

Medical Receptionist

Greeted patients, scheduled appointments, and managed patient check-ins and check-outs. Answered phone calls, addressed inquiries, and directed calls to appropriate staff members. Maintained patient records, updated information, and ensured accuracy in documentation. Handled insurance verification, billing, Collaborated with medical staff Education

University of Arkansas Global (October, 2033 - December, 2033) Technical Certification: Medical Administrative Assistant Lakeside High School (September, 2004 - May, 2007) High School/GED: Diploma

Skills & Qualifications

Badges:

Ready to Learn

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