Data Entry Customer Service
Resume:
Susan Lourenco
*************@*****.***
Barrington, RI 02806
Summary
Conducted data entry for over 5 years, including proofreading, accuracy, and speed.
Skills
Word Processing, Organizational Skills, Communication Skills, Data Entry, English, 10 Key Calculator, Microsoft Office
Experience
Data Enty
Gem Plumbing Providence, RI 2003-2004
Helped implement new computer software.
Data Entry Clerk
Oracle Lens • Cranston, RI 01/2001 -06/2002
Filed invoices, customer orders, shipping information and other documents in the office.
Upheld the highest standards of cleanliness and staff conduct and reduced complaints.
Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards.
Collections
Home Loan and Investment Bank • Warwick, RI 01/2000 - 01/2001
Reviewed, updated, and corrected customer information.
Re-entered data into the database
Managed customer inquiries, answered questions, and resolved problems in a timely manner.
Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
Collections for past mortgage payments.
Accounts Receivable Representative
NAJO Emergency Products • Providence, RI 03/1999 - 10/1999
Short employment due to NAJO acquired by an out of state company.
Maintained accuracy of filing and processing documentation.
Gave consistent and friendly service that resulted in greater customer retention.
Resolved customer inquiries and complaints.
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