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Operations Manager Customer Service

Location:
Dallas, TX, 75398
Posted:
January 10, 2024

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Resume:

Laszlo Havas

Grapevine, TX 281-***-**** ad2nfc@r.postjobfree.com

Dynamic, multi-skilled operations manager with 15+ years of experience in fast-paced freight forwarding operations. An innovative strategist with an instinct for identifying and maximizing growth opportunities. Skilled at aligning resources to accomplish set goals on schedule, budget, and in line with business goals. Demonstrated ability in leading teams of 180 staff to achieve objectives. Adept at negotiating and managing vendor agreements, optimizing processes, and achieving cost savings of $550,000. Professional Experience

FedEx Trade Networks Budapest, Hungary

Branch Manager May 2018 to January 2023

● Oversaw air, ocean, warehouse, and brokerage operations, including two supervisors and a team of 10 subordinates across Hungary, Slovakia, Slovenia, and Croatia

● Instituted new processes in Salesforce to align with corporate objectives of segregating operations and customer service, resulting in the receipt of the FedEx Stock Option Award in 2018

● Contributed to initiative aimed at turning Eastern Europe region profitable, leading to annual cost savings of $550,000

● Enhanced decision-making by developing annual business and operational plans, generating quality reports, and conducting periodic presentations for 3 senior management and staff

● Organized and prepared routine internal audits, resulting in 27% decrease in risks DHL Express Hungary Budapest, Hungary

PUD & Service Partner Manager August 2017 to April 2018

● Directed pick-up and delivery operations in Hungary, overseeing AM and PM package sorting, line haul, and courier activities

● Managed team of 15 supervisors and team leaders, supervised five subordinates, and coordinated with 200 vendor-operated courier runs

● Led negotiations with 7 service partners across 12 depots, steering cost savings of up to $6/shipment

● Formulated annual business and operational plans and continuously monitored progress using key performance indicators (KPIs)

● Conducted and prepared over 30 internal audits to ensure operational efficiency and compliance FedEx Trade Networks

Branch Manager October 2013 to July 2017

● Managed air, ocean, road, warehouse, and brokerage operations in Hungary, supervising 15-member team consisting of lead agents and employees

● Showcased robust work ethic, receiving the FedEx Five Star Award in 2015

● Maintained open communication and relationships with 30 vendors and 3 authorities to facilitate smooth business operations

Celebi GHH Ltd. Budapest, Hungary

Cargo Operations Manager May 2011 to September 2013

● Took charge of warehouse and cargo aircraft handling operations, coordinating with 180 corporate staff to ensure timely and accurate delivery of 1500-2000 tons of cargo per month.

● Cultivated crucial relationships with 50 customers, including airlines and freight forwarders

● Increased company revenue by 34.25 % through shipping efficiency improvements, development of annual business and operational plans, and periodic internal audits to preserve compliance standards UPS Hungary Ltd. Budapest, Hungary

Operations Manager September 2006 to April 2011

● Rendered optimal oversight of gateway, import, export, brokerage and delivery operations and 35+ employees to achieve company goals

● Liaised with 80 subcontractors, including airport handling vendors, courier subcontractor companies, package processing subcontractors, and road transport companies

● Built effective cooperation with aviation, customs, and relevant authorities to ensure regulatory compliance and operational efficiency

● Led annual pricing negotiations with 4 subcontractors and prepared contracts worth $11 M Additional Experience

UPS Hungary Ltd. Gateway Specialist

Farnair Hungary Ltd. Handling Supervisor/Operations Officer Core Competencies

Freight Forwarding Operations, Supply Chain Management (SCM), Logistics Planning, Regulatory Compliance, Distribution & Warehousing, Transportation/Carrier Coordination, Vendor Relations, Operations Management, Statistical Analysis, Technical Skills (Salesforce, CargoWise, Freightos, Webcargo) Education

Diploma in Foreign Trade and Business Management, II. Rákóczi Ferenc School of Economics Diploma in Bookkeeping and Statistics, II. Rákóczi Ferenc School of Economics Professional Development

CAT6 DG Acceptance Auditor Training, IATA, 2019

21th Century Manager Training, DHL

Leadership University (Leadership Foundation Training), FedEx QDM Apprentice Certified, FedEx

Warehouse Training, Lufthansa

Supervisor Leadership School Training, UPS Neuss

UPSCO Ground Handling and Weight & Balance Trainer, UPS East Midlands Air Management Training, UPS Cologne

Driving License, Category A, B, C



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