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Vice President Customer Service

Location:
Queens, NY
Posted:
January 10, 2024

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Resume:

IRIDA ISMAILI

917-***-**** ad2nf3@r.postjobfree.com

WORK EXPERIENCE

Barclays New York, New York

Enhanced Due Diligence Manager, Vice President 06/2020 – Present

Subject Matter Expert on Enhanced Due Diligence (EDD) for Correspondent Banks (specifically the Americas Portfolio), including Barclays affiliates

Manage the end-to-end EDD workflow of a program focused on assessing AML risks related to new and existing clients to effectively mitigate potential AML risk exposure

Actively manage and lead strategic initiatives, processes and tasks supporting the Firm’s EDD program

Manage the implementation of internal policies, provide periodic risk relevant reporting to senior stakeholders

Liaise and manage internal and external stakeholders on AML/Terrorist Financing, Sanctions and AML risk

Deliver risk assessment-orientated EDD by reviewing and analyzing data gathered

Report conclusions of EDD review and deliver recommendations regarding client standing (continue onboard, proceed to exit)

Present to the Head of Corporate Banking Financial Crime, Local Financial Crime and Head of FI Coverage/ Regional heads within high risk forums as necessary

Chair resolution meetings between KYC Operations, Coverage, and Fin Crime and bring innovative creative solutions Barclays New York, New York

Client Onboarding, Assistant Vice President 10/2015 – 06/2020

Interacted daily with clients at a senior level (internal and external) to ensure deadlines are met

Liaised and build strong relationships with stakeholders such as Coverage team, KYC, EDD team, Financial Crime, Risk and Control, Legal, Credit and Operations in order to streamline

Acted as backup for the Affiliate Relationship Director on the EDD role on AMLRC to capture all requirements for FinCrime

Delivered reports and findings to senior management; identify key risk factors and provide data analysis that impact onboarding and presented at the MBCR

Ownership and proactive management of policies and procedures; Develop new or amend existing policies

Led, owned and managed end to end Onboarding projects for account openings and FileGateway projects

Supported and contributed to the growth and branding of US Client Onboarding

Assisted in preparation for Fed Exam, internal audits Barclays New York, New York

Global Payments, Senior Analyst 08/2013 – 10/2015

Deputizing for VP in regards to team management, allocated training, workforce planning and weekly scheduling

Investigate transactions and respond to inquiries from other banks, clients, Audit, Treasury and others as needed

Assisted clients before and during client user acceptance testing, while solving critical transactions

Produce data and intelligence from client to leadership team

Trained colleagues on electronic payment process; created weekly reports to support billing team Banking Operations, Analyst

Account opening, closing and maintenance; using BSA to ensure client risk rating are generated

Assisted with the hiring plan of twenty employees during the transition of payments from JPMC to in-house

Provided assistance during testing period prior to the cutoff from JPMC to in-house

Advised senior management on monthly volumes and process improvements EDUCATION

Master of Social Work

Hunter College, New York, New York

Bachelor of Science, May 2008

Marist College, Poughkeepsie, New York (AACSB accredited) SKILLS

Languages: Albanian and Italian

Systems: Jetbridge, Salesforce, BSA, AMLRC, Mantas, Boost, Siebel, FileGateway, PEP+, CNS, BCBS, Intellimatch, QMS, VRISK, Fedline, DMS Navigator, Cognos, Intellimatch, SAP, Vizio, Bcheck, Alchemy, MS office applications and Adobe Acrobat



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