Customer Service Pc Technician
Resume:
Mohammed AlKhdhairi
Houston, TX *****
******************@*****.***
Computer Technician
Professional Summary
Highly experienced PC technician with strong background in software/hardware computer repair (field and lab). Qualified for the following:
Troubleshooting, analysing,and repairing problems of computer elements such as desktop computers, laptops, and various components/peripherals of an IT network.
Performing computer installation and operating system configuration in designated networks.
Technical Skills: Computer Hardware and Software Applications
Operating Systems – Win XP, 7, 8, 10,11.
Microsoft Office suites – 2003/2007/2010
Antivirus
Various types of PC hardware such as: Dell/HP/Toshiba /MACBOOK PRO AND IPAD And iPhone, workstation.
Hard drives, monitors, printers, scanners, and video equipment
MS Office, Lotus Notes
Key Skills and Strengths:
Efficient trouble-shooter and problem solver.
Customer service oriented: Ability to serve and communicate with different types of customers efficiently.
Effective time management – Can solve complex system problems in minimum time.
Training for ticket system at demo.servicedeskplus.com.
Professional Experience:
Training technician 12/10/2023 – 12/24/2023.
Travel to NC to give technical training for a new technician group as Nvidia request and provide daily report to Nvidia engineers, project managers .
Harris county election 11/7/2023.
Onsite Technician
responsible for connect all voting machine together and all required devices voting scanner, fixing all technical issue.
Foxconn 3/2018-present
Repair Engineer Technician
All in one 3D PC Technician zSpace, Corsair PC game, Nvidia DGX workstationV100.
Receive units and inspect box for any damage, take pictures, open box, and begin external inspection for the unit, report scratches then do internal inspection, check for missing parts (DIMM, SSD, GPU, Bracket), inspect parts to make sure no damage (bent bin, burn components). write notes. Insert all information (SN, Model #, Tracking #., Receive day, Customer complain, RMA #.) in the system dashboard.
Troubleshooting the unit and find the defective part.
Downloaded software from disks, CD-ROMs, networks, and on-line sources.
Troubleshot network printers and individual workstations, repairing hardware and software problems.
Order parts, Change the defective part with new one and make sure the unit is working correctly.
Re-image OS, Run all the test for the unit.
Software update, HDD update.
Bio’s update, Update the information on the system dashboard and ship the unit back to (zSpace,Corsair, Nvidia) Company.
Weekly send updated RMA report to ( zSpace, Corsair, Nvidia) engineers.
Print shipping label and ship unit back to Customer.
Supported remote locations over the phone with network, software, and hardware problems.
Resolved issues by using PCAnywhere software to connect to computers via network Ip numbers.
Supported end-users over the phone 40% of the time and at their desk 60%.
Set up remote network with laptops, network hubs, network cables, printers, and a server to allow users to be productive from remote location.
CSAT Solutions 8/2016-1/2018
MACBOOK Technician at CSAT Solution
Receive unit and begin inspection and report that to the system dashboard.
Disassembles machines to examine parts, for wear or defects, using hand or power tools and measuring devices.
Make Order for new parts that need to replace in MAC BOOK PRO.
IOS INSTALL.
Runs software programs on repaired machines to test machine functionality -Tests components or circuits of faulty equipment to locate defects, using special diagnostic software programs.
Update system dashboard for repair details.
HP 1/2016-7/2016
Manufacturing Associate II – Server Assembly
Assembles small components to build servers of many different configurations. Verify proper components are received per order pick list prior to build. Scan all components into the manufacturing shop floor system to ensure proper parts and inventory tracking. Use online methods and work instructions to build servers per customer specification. Responsible for building servers from the mother board up. This includes installation of processors, dim, PCA boards, cables, heat sinks, and other high value material.
Medical Centre Apartments 1/2012 – 12/2015
Computer Technician
Planned, assembled, and installed computer systems in designated networks as per specifications.
Installed and configured IT network components and assisted in the implementation of designed IT network configuration.
Performed customer services on different firms’ departments and resolved hardware and software technical problems in the system elements after detailed analysis, including computer failures and software malfunctioning.
Monitored and administered IT systems of firms and made recommendations to senior managers regarding hardware replacements, upgrades and new installations required.
Provided solutions and technical guidance to clients facing technical issues and difficulties.
Maintained records of hardware issues, performance, and supplies.
Troubleshot hardware and software problems at end-user’s desk.
Thomas Computer Service, Inc. 11/2010 – 1/2012
Desktop Technician:
Manage a team of 13 PC techs, in-house and remote contractors.
Facilitate on-site consulting training for PC techs.
Install, repair, maintain, and upgrade desktop and notebook computers as well as printers.
Publish a monthly newsletter providing helpful on-site tips for remote PC techs.
Installed, repaired, maintained, and upgraded desktop and notebook computers; performed maintenance on printers.
Participated in on-site training sessions.
Attended IT forums, conferences, and networking events.
MJS-Jordanian Trading Company 4/2006-4/2009
Computer Technician
Provide desktop support for over 100 clients in the greater Hartford region by phone or in person as needed to minimize downtime.
Plan and lead training sessions for new and existing clients as part of the "Lion Team" initiative; facilitate at least 3 sessions per month.
Support as necessary on a 24-7 basis to limit system down time during internal or external outages and peak enrolment periods.
Identify, isolate, and repair computer equipment showing wear and tear as well as during preventative maintenance routines.
Education & Qualifications
Bachelor’s degree in computer Science ranking (9/150), MUC 1998-2002 / Iraq-Baghdad
CompTIA – A+ Certified Computer Technician
CompTIA_ Network + Certificate.
Azure Fundamentals.
High School Diploma
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