GLORIA T. WILEY

** *****’s Way

Covington, Georgia 30014

404-***-****

SEEKING POSITION AS:

Administrative Assistant\Data Entry Specialist

More than 30 years of experience in Customer Service

Outstanding Interpersonal Skills

SUMMARY:

A highly skilled individual with outstanding professional customer service experience including the ability to communicate and interact with all levels of management and diverse populations. Reputation as self-reliant, self-motivated individual capable of multi-tasking, meeting deadlines and needing little or no supervision. Extensive knowledge of office automation systems, Trade Act and WIA procedures with strong interpersonal communication skills.

Computer Skills: Microsoft Office (Word, Excel, PowerPoint, Access, Publisher) and several Internet Applications

PROFESSIONAL EXPERIENCE

Bennett International Group, McDonough, GA 03/24/2022 – Current

Data Entry Clerk

Bennett International Group have tools to automate complex contract rating, billing, and accounting requirements that come with dedicated contracts reducing the amount of labor required, while improving accuracy and auditability.

Provide administrative support for the operations staff members; provides reports and correspondence by utilizing various software programs including Drive Axle, TransFlow, Synergize, Transportation Management Software, Tracking Software, Microsoft Office Suite, and other productivity tool.

Responsibilities:

Audit/ verify charges prior to invoicing of freight bills

Rate/ verify charges as soon as paperwork arrives

Process paperwork into the image system

Communicate with agents/owner-operators with any problems

All other duties as assigned by manager

Process invoices to be mailed to customer.

Provide service excellence to both internal and external customers. Collaborate with customers and personnel to resolve issues along with data entry.

Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, filing, data entry and billing

Attention to detail, including recognizing and resolving documentation errors

Process over short and damaged freight and related documentation for customer resolution

Assist customers via phone, email and fax with inquiries including but not limited to tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions

Properly index bill shipments pursuant to applicable tariffs and pricing agreements

Prompt, daily attendance at assigned work location

Perform other duties as assigned.

Excellent time management, organizational and multi-tasking skills

Previous customer service experience

Strong computer, typing and 10-key skills

Proficient with Microsoft Office Suite (Excel, Word, and Outlook)

Excellent written and verbal communication skills

Ability to work independently and/or in a team environment

Audits Driver’s Logs using provided tools to ensure that all Bennett Drivers/Contractors remain compliant with DOT logs.

Supplies Point of Contact Customer Service for Drivers/Contractors inquiries regarding driver logs, etc.

Any other tasks assigned by the Imaging Supervisor.

Must be able to multi-task and work in a fast-paced environment.

Gather, organize and process driver daily paperwork, logs, manifest, and vehicle inspection.

Prepare data using computer terminals and transfer electronically to various departments for further processing.

Strong attention to detail

Work closely with other functional teams to ensure data quality ad accuracy

Outstanding data entry skills

The ability to interact effectively with internal and external partners and clients/customers.

Ability to work in a team environment, collaborating with colleagues to achieve common goals.

Dynamic, Professional, and Continuous Communication Enter information into AS400 from Bills of Lading (BOL) scanned at the service centers ensuring accuracy and efficiency.

Enter BOL information into AS400 for numerous customers in a timely manner

Identify and correct any errors on BOLs prior to entering the information

Ensure high production levels while maintaining accuracy

Answer incoming calls from drivers regarding driver logs

Knowledge of shipping/transportation documents

Proficient with AS400

Accurate typing and spelling skills

Detail oriented and self-motivated

Ability to work in a fast paced environment with repetitive work

Efficient and strong time-management abilities

Problem-solving

Critical thinking

Responsible for the bill of lading and other paperwork for all outgoing shipments, including Interplants, stock orders and warehouse transfers including edits and verifying transactions.

Communicate with drivers and trucking company if issues with load/driver.

Work within AS400 system to track, transfer orders from one facility to another.

Will provide office/production support

LENDMARK FINANCIAL SERVICES, LLC, Covington, GA 08/2020 – 07/2021 Administrative Assistant

Provide office support by implementing administrative systems and monitoring administrative projects in accordance with policies & procedures of the company. Responsible for providing support to branch and centralized operations, handling a variety of functions.

Accurately file all centralized payment handling; including but not limited to mail, electronic, repo payments, bankrupt trustee payments, and garnishment payments

Processing of modification requests

Prepare (key) correspondence, reports, forms, etc.

Compose correspondence as directed. Within guidelines, may answer correspondence on own initiative.

Execute routine projects within general guidelines and instruction.

Establish and maintain files and records.

Deal discreetly with confidential information.

Assist in solving problems and answering questions.

Timely filing of proof of claims, reaffirmations, proper coding of accounts, to include adding flags and removing flags as appropriate

Review claims for accuracy

Respond to all email and phone communications

Document the system with appropriate action and/or follow up on each file

Manages risk relative to position

Other duties as assigned

May be required to coordinate the workflow of other clerical positions.

ACTIVE NETWORK, San Diego, CA 06/2015 – 06/2018

Work at Home Department – Call Center

Reservation Agent

Access various programs using special equipment in order to meet customer requests.

* Assist customers over the phone with their reservation requests, answer questions, and trouble shoot.

* Communicate effectively using scripted material, policy, guidelines and procedures.

* Query information within the company data bases in order to support customers using products and services.

* Maintain productivity goals and quality assurance standards.

* Attend all mandated virtual training sessions, including ongoing training and development plans.

* Other projects and duties as assigned.

Delta Global Staffing, Atlanta Georgia 2015 – Present

Convention Agent

Registration Clerk/Door Line Monitor

Interface successfully with a diverse group of individuals providing excellent customer service while maintaining a positive attitude.

* Responsible for greeting and checking in convention attendees.

* Prepare and issue badges and convention collateral.

* Monitor meeting sessions and administrative duties.

* Responsible for checking the logistical information sheet for the event and making sure everything is in order.

* Responsible for checking attendee and staff credentials and supplying event material.

STATE OF GEORGIA, Atlanta, Georgia 1991-2012

Department of Labor-Worker Adjustment Section

DOL Services Specialist – Trade Act Duties

Interact with all levels of federal, state and local governmental agencies and One-Stop partners. Interface successfully with a diverse group of dislocated workers affected by closures/layoffs of various companies throughout the State of Georgia to ensure effective customer service.

* Responsible for receiving, reviewing and approving individual training requests for training and other Trade Act services for the State of Georgia.

* Provide technical assistance to local career center staff, WIA local area staff and other staff within the department.

* Communicate and interact with state training providers to develop, build and maintain a working relationship to ensure effective and efficient service.

* Interface with the general public, internal customers and /or external customers to provide information and technical assistance to meet customer expectations.

* Provide on-site technical assistant or training throughout the State of Georgia when necessary.

* Compose written communications to a diverse client population ensuring policy, procedures, regulations, eligibility assessment process, approvals and/or denials.

* Provide answers and resolutions to clients’ questions effectively with guidance for potential career choices.

* Prepare monthly report to include expenditures and activities of dislocated workers for administrative use purposes.

* Maintain current knowledge of Trade Act policies, procedures, developments, technology, and resources, federal and local changes in the program relating to guidelines and applies knowledge to program

* Demonstrate knowledge of program rules and regulations for approval purposes for UI and TAA funding.

* Read, interpret, communicate and apply information disseminated from policy and regulatory directives.

STATE OF GEORGIA, Atlanta, Georgia 1991-1997

Department of Labor-Worker Adjustment Section

DOL Services Specialist

Interface successfully with dislocated workers affected by the closures/layoffs of companies such as GM, Eastern, Delta and Lockheed to ensure effective customer service.

* Responsible for the overall invoice payment process from training providers for the State of Georgia.

* Provide administrative support and technical assistant to other staff within the department.

* Receive, review, approve and process all out-of-area job search and relocation allowance requests for the entire State of Georgia and transmitted for payment.

* Interface with professional staff located at the Delta Career Center and Lockheed Outplacement Center ensuring successful customer service.

* Responsible for the administrative operation of unit.

* Supervise other clerical employees in the unit.

* Independently requisitioned office and/or program supplies for unit.

* Establish and maintain inventory of all property in the unit.

* Verify receipt of all property, assign and affix inventory number (decal) to each item.

* Prepare central inventory form for any/all property for surplus.

* Prepare monthly report to include expenditures and activities of dislocated workers for administrative use purposes.

* Assist in processing applications from participants (Delta, Lockheed, Eastern, GM) for various services offered and administered through the State.

RAPID RESPONSE UNIT, Atlanta, Georgia 1989-1991

Senior Secretary Typist/Property Control Coordinator

* Provide administrative support to Unit Manager.

* Prepare all outgoing correspondence for staff within unit.

* Maintain personnel files.

* Handle high volume, highly technical incoming calls able to resolve 70% of issues without transferring calls, incoming/outgoing correspondence, greeted visitors.

* Prepare and distribute WARN Log to various clients outside department.

JOB TRAINING DIVISION, Atlanta, Georgia 1987-1989

Senior Secretary Typist

* Provide support to Section Chief specializing in Financial and Grants Management.

* Prepare and transmit contracts for review and approval.

* Implement and maintain filing system.

* Responsible for all correspondence in unit.

DEPARTMENT OF HUMAN RESOURCES, Decatur, Georgia 1982-1987

Word Processing/CRT Operator/Disability Adjudication

DEPARTMENT OF LABOR, Atlanta, Georgia 1979-1982

Secretary Typist, Senior

EDUCATION

Ashworth College, Norcross, Georgia

Travel Agent

DeKalb Technical College, Decatur, Georgia

Accounting

Computer Information Systems

DeKalb Community College, Decatur, Georgia

Data Processing

Atlanta Area Technical School, Atlanta, Georgia

Secretarial Science Diploma

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