DESTINY LAURIE
Spencer, WV ***** •304-***-****• ad2nbx@r.postjobfree.com
PROFESSIONAL SUMMARY
High-energy customer service worker offering over five years of communications experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. I am reliable, honest, friendly, and motivated. I have plenty work experience to gather info to answer customer concerns, make payments to accounts, and enter the necessary data into databases to ensure most accurate results of services. SKILLS
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Hardworking/motivated
• Guest Satisfaction Payment
Collection
• Customer Assistance
• Suggestive Selling
• Total Sales Reconciliation
• Customer Relations
• Customer Transactions
WORK HISTORY
Deli Worker/Cashier
Spencer handimart - Spencer, WV
02/2021 -6/2022
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Used POS system to enter orders, process payments and issue receipts.
• Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
• Answered questions about store policies and addressed customer concerns. IT Works Distributor
It Works! Global - Spencer, WV
07/2020 - 04/2021
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FirstEnergy Customer Service Representative
- Oversaught payment plans
- reviewed and explained written bills and
termination of service notices
- Explained payment options
- Set up auto payments and online billing
programs
- Revised bills and incomplete payments
I'n additional to working within the credit team, I also was emergency trained. This means I took electrical outage phone calls as well as calls from 911 operators regarding downed power lines and fire patrol.
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Student Mentor
Neumann University - Aston, PA
/2020
• Offer student life experiences to help upcoming college students succeed in time management and coursework.
• Offered stability and positive reinforcement in student lives to build strong rapport and trust with students and parents.
• Developed academic action plans by evaluating students learning styles, deficiencies and goals.
• Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
Hostess/Server
lemans - Lester - Lester, PA
03/2019 - 08/2019
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Answered customers' questions, recommended items and recorded order information. 12/2016 - 12/2018
EDUCATION
Bachelor Of Science: Criminal Justice
Glenville State College - Glenville, WV Expected in 05/2024 Bachelor Of Science: Criminal Justice
Neumann University - Aston PA 08/2020
• Dean's List Fall and Spring semester 2020
• Elected Captain of The Women's empowerment committee
• Soon to be graduate, 2024
Created pricing schedules and determined discount rates. Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Displayed products properly at customer sites and according to company specifications and policies.
CERTIFICATIONS
OSHA 10 Certified