Customer Service Worker

DESTINY LAURIE

Spencer, WV ***** •304-***-****• ***************@*****.***

PROFESSIONAL SUMMARY

High-energy customer service worker offering over five years of communications experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. I am reliable, honest, friendly, and motivated. I have plenty work experience to gather info to answer customer concerns, make payments to accounts, and enter the necessary data into databases to ensure most accurate results of services. SKILLS

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Hardworking/motivated

• Guest Satisfaction Payment

Collection

• Customer Assistance

• Suggestive Selling

• Total Sales Reconciliation

• Customer Relations

• Customer Transactions

WORK HISTORY

Deli Worker/Cashier

Spencer handimart - Spencer, WV

02/2021 -6/2022

• Mentored new team members on POS system operation, customer service strategies and sales goals.

• Used POS system to enter orders, process payments and issue receipts.

• Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

• Answered questions about store policies and addressed customer concerns. IT Works Distributor

It Works! Global - Spencer, WV

07/2020 - 04/2021

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FirstEnergy Customer Service Representative

- Oversaught payment plans

- reviewed and explained written bills and

termination of service notices

- Explained payment options

- Set up auto payments and online billing

programs

- Revised bills and incomplete payments

I'n additional to working within the credit team, I also was emergency trained. This means I took electrical outage phone calls as well as calls from 911 operators regarding downed power lines and fire patrol.

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Student Mentor

Neumann University - Aston, PA

/2020

• Offer student life experiences to help upcoming college students succeed in time management and coursework.

• Offered stability and positive reinforcement in student lives to build strong rapport and trust with students and parents.

• Developed academic action plans by evaluating students learning styles, deficiencies and goals.

• Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.

Hostess/Server

lemans - Lester - Lester, PA

03/2019 - 08/2019

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

• Answered customers' questions, recommended items and recorded order information. 12/2016 - 12/2018

EDUCATION

Bachelor Of Science: Criminal Justice

Glenville State College - Glenville, WV Expected in 05/2024 Bachelor Of Science: Criminal Justice

Neumann University - Aston PA 08/2020

• Dean's List Fall and Spring semester 2020

• Elected Captain of The Women's empowerment committee

• Soon to be graduate, 2024

Created pricing schedules and determined discount rates. Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.

Displayed products properly at customer sites and according to company specifications and policies.

CERTIFICATIONS

OSHA 10 Certified

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