DONNA M. BILLINGS

Cleburne, TX 850-***-**** ad2nbm@r.postjobfree.com

Loan Processor: Streamlining Approvals with Precision, Compliance, and Efficiency Proven track record in streamlining loan application processes consistently ensures swift approvals while maintaining rigorous accuracy standard and high level of customer service. Demonstrated expertise lies in seamless collaboration with borrowers, underwriters, and internal/external partners, fostering efficient communication and trust throughout the loan lifecycle. Adept at navigating complex loan requirements, minimizes risks, and ensures full adherence to regulatory compliance and industry standards. Excellence is evident through contributions to team training initiatives, workflow optimization, and enhanced departmental performance. By leveraging a blend of technical proficiency and interpersonal skills, drives operational efficiency, upholds compliance standards, and delivers outstanding results. CORE SKILLS: Mortgage Processing Loan Documentation Underwriting Guidelines Regulatory Compliance Application Review Document Verification Closing Procedures Well Organized

CAREER HISTORY

Loan Processor, First United Bank and Trust 03/2020 – 11/2023 Collaborated on loan compliance, reviewed diverse loan applications for multiple investors, ensured documentation accuracy, strong time management, mentored new processors, and delivered strategic reports to senior management.

Reduced loan processing time by 20% by implementing streamlined documentation and verification processes.

Achieved a 99% accuracy rate in loan application processing, leading to fewer errors and faster loan approvals.

Received consistent positive feedback from clients, resulting in a 95% satisfaction rate, by providing clear communication and timely updates throughout the loan process.

Collaborated with underwriters and loan officers to resolve complex loan issues, resulting in a 30% reduction in application rejections and delays.

Trained and mentored multiple processors/junior loan processors, improving department efficiency by 15%. Loan Processor Texas Bank Mortgage Company 04/2019 – 03/2020 Collaborated on loan compliance, reviewed diverse loan applications for multiple investors, ensured documentation accuracy, strong time management, mentored new processors, and delivered strategic reports to senior management.

Loan Processor American Internet Mortgage, Inc. 10/2014 – 07/2018 Collaborated on loan compliance, reviewed diverse loan applications for multiple investors, ensured documentation accuracy, strong time management, mentored new processors, and delivered strategic reports to senior management.

Achieved Top Loan Producer status in both 2015 and 2017. Mortgage Processor Counselor Navy Federal Credit Union and Aerotek 10/2012 – 11/2013 Collaborated on loan compliance, reviewed diverse loan applications for multiple investors, ensured documentation accuracy, strong time management, and delivered strategic reports to senior management. Patient Account Representative, Center for Sight and Landrum 06/2012 – 10/2012 Collaborated with insurers on invoicing, collections, and claim denials; ensured accuracy in insurance details; prepared and acted on Aged Reports.

Worked with 10+ insurance firms, achieved 95% accuracy in verifications, and generated over 50 Aged Reports. Travel Clerk III, Data Monitor Systems and Crown Management 05/2005 – 01/2012 Processed document with precision; coordinated among agents, military personnel, and families; refined operational standards for quality and efficiency.

Processed 500+ documents monthly with 98% accuracy; coordinated among 20+ agents, military personnel, and families; improved standards leading to 20% operational efficiency boost.

Recognized as Employee of the Quarter multiple times in 2005, 2007, 2008 and 2009.

EDUCATION & TECHNOLOGY

Southern Illinois University-Carbondale, Pensacola, FL B.S. - Workforce Education & Development

Pensacola Junior College, Pensacola, FL - Associate of Arts - General Studies