Karla R Vantine

*** ** **** ******

Moore, OK****0

405-***-****

Sitel/Foundever - Work from home/Norman Oklahoma - April 2015 - December 2023 - Customer Service Representative - Myrna Frink - Help Cardholders from various Credit Unions answering questions with accounts in a quick and positive procedure. Handling credit/debit card information with superior customer service skills. Assisting with billing information, payments, disputes, and fraud questions to the utmost knowledge. Moore Public Schools - Moore Oklahoma - August 2015 - 2020 - Substitute teacher - substitute taught in various classes as needed by actual teachers. Teaching different aged students in various subjects.

Convergys - Work from home/Moore Oklahoma - Customer Service Representative - December 2010 - June 2015 - DirecTV/AT&T - Assisted with employees/retirees (AT&T) with questions and answers about billing issues, setting up services, and technical issues. Assisted fellow agents as needed with questions concerning account holder's questions. Volunteers of America - Tulsa/Oklahoma City Oklahoma - October 2001 - August 2011 - House Manager for Handicapped individuals - Responsible for handicapped individuals, helping with everyday living skills, like cooking, cleaning, hygiene and daily activities. Supervisor of up to 5 staff, helping with scheduling, training and everyday situations with staff, doctors, and medications.

Northeastern State University - Tahlequah Oklahoma - Bachelor - Psychology/Sociology - 1997 Eastern Oklahoma State College - Associate - Psychology/Sociology - 1993