THOMAS CHACKO

AREECHIRA Yonkers, New York *****

914-***-****

ad2na4@r.postjobfree.com

PROFESSIONAL SUMMARY

Positive and friendly program support professional with excellent administrative and customer service strengths. Trained in Medicaid, food stamp, public assistance, child support and child welfare program. Did customer interview and documentation review to determine eligibility as per government requirements. Protect services by spotting fraud and abuse quickly.

.Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

Willing to take on any task to support team and help business succeed. Offers strong interpersonal and analytical abilities.

SKILLS

Fraud investigation Payment collection Application support

Reference checking Schedule management Eligibility determination

Telephone Critical thinking Social perceptiveness

Coordination Internet research Sound judgment

Tech-savvy Math competency Follow through

[Type] Software Attention to detail Self motivation

Good communication Counseling.

EXPERIENCE

Eligibility Examiner ( case worker)

Department of Social Services Westchester county, New York, United States January 2000 - April

2020

Interview customers to determine eligibility to receive public assistance, Medicaid, Food stamp and housing assistance like section 8 .Maintain a caseload of 500 customers.

constantly keep in contact with other agencies from where the customers get assistance to verify their attendance there.

Frequently answer phone calls from customers who are under my caseload and resolve their issues.

Always use the computer system and different websites to resolve my customers issues.

Budgeting with SSA, SSD, SSI, personal income and do arithmetic calculations to verify customers' eligibility to receive government grants.

Skills: multitasking, bilingual.(Hindi not Spanish) Eligibility Examiner ( case worker)

Department of Social Services New York city (HRA), NY, United States June 1993 - January

2000

Processed enrollment and service change forms for program participants.

.

Collected applicant and beneficiary information to make timely eligibility determinations.

Reviewed member files for discrepancies and updated electronic records.

Interpreted and communicated policies and procedures to applicants.

Managed rolling caseload of eligibility assessments for economic service assistance programs.

Determined and authorized appropriate amounts of program assistance based on specific applicants' information.

Supported fair and transparent public assistance programs by interviewing and investigating applicants. High School Math Physics and Chemistry Teacher

DeshpurVidyalaya ( Deshpur English medium High School) Deshpur, MP, India June 1985 - January

1992

Developed and implemented chemistry,Physics and Math curriculum to illustrate course concepts and meet diverse learning needs.

Conducted weekly tutorials outside of regular class to provide additional student instruction and support.

Presented comprehensive lessons through class lectures, lab activities and supplemental learning materials.

EDUCATION

Masters degree - Public Administration

Pace University, White plains, New York

May 2011

Michelin scholarship awarded for excellent customer service to the public and ontime job performance. Masters Degree - Counseling

Mercy College, Dobbs ferry, New York

April 2001

with distinction ( Manja cum laude)

Bachelor of Arts (B.A.) Equivalency from World Edu. Services, NY. - Philosophy Pontifical Institute of Oriental Studies, Kottayam, Kerala, India April 1980

Associate in Science (A.S.) - Math,physics and Chemistry Deva Mattha College, Kuravilangad, kerala, India

May 1983

student leader (elected by 3000 students).

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